Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline

Michael Franza

Lyons,NJ

Summary

I am an Afghanistan Combat Veteran. I'm currently in college working on my degree in civil engineering. I need to go back to serving to help support myself while I study in school and get my degree. I wasn't able to go to college because I was fighting in the Afghanistan campaign. I was a team leader and moved up the ranks quickly because of my ability to lead other soldiers by example and remain calm under fire. I'm also very physically fit. It's always been my dream to get a degree. I work really hard in school and have 4.0 GPA. I'm looking to work no more than 30 hours per week. Nights and primarily weekends. Before the military all of my jobs, except one, were jobs as a server in different restaurants. I was very good, always holding over a 20% tip average and had many regular customers that would ome in and ask for me. If you're a restaurant manager looking for a mature, hard working, reliable server, than I'm your guy. Thank you.

Overview

6
6
years of professional experience

Work History

Server/Bartender Assistant

Ruby Tuesday
Bensalem, PA
01.2024 - 01.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in the preparation of cocktails and other drinks according to recipes.
  • Stocked shelves with liquor, beer, wine, and other beverage items.
  • Organized bar inventory and supplies.
  • Maintained cleanliness of bar area, including wiping down counters and tables.
  • Replenished garnishes, juices, syrups, olives, ice bins. as needed.
  • Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
  • Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
  • Processed payments for purchases using cash registers or POS systems.
  • Cleaned equipment used in drink preparation such as blenders and juicers.
  • Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
  • Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
  • Replenished bar glasses, garnishes and condiments.

Server

The Holy Tomato PIe
Washington Township, NJ
01.2018 - 12.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Infantryman/Team Leader Manager

US Army
Fort Campbell, KY
2010 - 2015
  • Performed reconnaissance and surveillance operations in support of combat operations.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Assisted with the maintenance of weapons, equipment and vehicles.
  • Provided security for convoys, installations and personnel in hostile areas.
  • Collected intelligence information from local sources.
  • Engaged enemy forces during offensive operations.
  • Coordinated fire support activities with other units on the battlefield.
  • Participated in tactical planning sessions to determine mission objectives.
  • Inspected ammunition supplies to verify serviceability prior to use in field exercises or combat situations.
  • Developed defensive positions to protect against enemy attacks.
  • Conducted search-and-rescue missions for downed pilots or isolated ground troops.
  • Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
  • Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
  • Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
  • Led infantry team of [Number] members in combat operations, providing tactical guidance for individuals with varying strengths.
  • Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
  • Cleaned and maintained weaponry following official procedures for optimum reliability.
  • Accounted for multi-million dollar inventories of equipment and supplies with no losses.
  • Conducted regular war games without live ammunition to practice scouting, attacks and counteroffensive movements.
  • Developed strategies to increase productivity and efficiency of the team.
  • Organized team meetings to discuss progress and challenges.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Collaborated with other departments to ensure smooth operations.
  • Ensured that deadlines were met by setting realistic goals.
  • Monitored customer service standards across the organization.
  • Promoted a culture of collaboration within the team.
  • Facilitated communication between senior management and staff.

Education

Some College (No Degree) - Civil Engineering

Union County College, Cranford, NJ

Skills

  • Supply Restocking
  • Order Management
  • Safe Food Handling
  • Table Setting
  • Menu knowledge
  • Order Accuracy
  • Guest Relations Management
  • Cash Handling
  • Tableside Etiquette
  • Suggestive Selling
  • Exceptional customer service
  • Sales expertise
  • Cleanliness standards
  • Liquor, wine, and food service
  • Memory retention

Accomplishments

  • Combat Infantry Badge, ARCOM with Valor

Affiliations

  • I enjoy training in the gym, and spend my down time with my daughter and my girlfriend

Timeline

Server/Bartender Assistant - Ruby Tuesday
01.2024 - 01.2024
Server - The Holy Tomato PIe
01.2018 - 12.2019
Infantryman/Team Leader Manager - US Army
2010 - 2015
Union County College - Some College (No Degree), Civil Engineering

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Michael Franza