Michael Fravel
Las Vegas
Summary
Experienced Risk Analyst with demonstrated ability to deliver high-quality risk assessments and solutions swiftly and efficiently. Possess strong analytical, statistical modeling, and financial forecasting skills crucial for navigating complex risk landscapes. Excel in critical thinking, problem-solving, and decision-making, ensuring optimal strategies are implemented for risk mitigation.
Overview
11
11
years of professional experience
Work History
Risk Analyst
BetMGM
Las Vegas
05.2024 - Current
- Investigated suspicious transactions as part of fraud prevention efforts.
- Reviewed pending withdrawals for signs of abuse/fraud
- Used Excel pivot tables, charts and reports to break down and analyze information connected to larger trends
- Supported development and implementation of proactive approaches to address risk, fraud and collection needs.
- Analyzed risk data to identify potential vulnerabilities in gaming operations.
- Analyzed client profiles to identify potential risks and suspicious activities.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Fraud Analyst
DraftKings
Las Vegas
08.2022 - 03.2024
- Analyzed transaction data to identify potential fraudulent activities.
- Reviewed pending withdrawals for signs of abuse/fraud
- Reviewed customer accounts for suspicious behavior patterns and flagged concerns.
- Conducted thorough investigations on reported fraud cases to maintain integrity.
- Trained new team members on best practices for identifying and reporting fraud cases.
- Used Excel pivot tables, charts and reports to break down and analyze information connected to larger trends
- Supported development and implementation of proactive approaches to address risk, fraud and collection needs.
- Analyzed risk data to identify potential vulnerabilities in gaming operations..
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Risk Analyst
Multimedia LLC
Las Vegas
12.2020 - 08.2022
- Investigated urgent alerts triggered by report keywords to ensure the safety of all performers and end users
- Reviewed user-generated content for compliance with community guidelines.
- Reviewed content for compliance with internal policies and procedures.
- Performed moderation tasks such as deleting, editing, and suspending accounts..
- Analyzed client profiles to identify potential risks and suspicious activities.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Customer Service Representative
Instacart
Las Vegas
05.2020 - 12.2020
- Assist customers and shoppers through voice, email, and live chat to assist with any active order inquiries, post order reports, and potential safety concerns.
Software Support Specialist
H&R Block
Las Vegas
12.2019 - 04.2020
- Assist H&R Block customers with their at home tax return software, probe reported flaws within the software, and make informed suggestions for which software best fit potential clients needs.
Customer Service Representative
Alorica
Las Vegas
01.2018 - 10.2019
- Working for Alorica I assisted T-Mobile business customers with any account inquiries, purchases, bill payments, and service troubleshooting while educating in regard to any potential service upgrades or perks they were eligible for to ensure the best experience possible with their plan
Overnight Stock Associate
Walmart
Las Vegas
08.2016 - 12.2017
- Stock incoming merchandise while rotating existing items to align with expiration dates, assist customers with any inquiries including item availability, and location.
- Ensure departments were well kept and stocked for the morning shift.
Morning Stocker
Ross Dress For Less
Las Vegas
01.2015 - 08.2016
- Unload incoming shipments while ensuring new items were processed into our system, apply security tags as needed, and stock incoming merchandise.
- Assist morning shoppers with any questions or concerns to ensure a pleasant shopping experience
Education
High school diploma -
Basic Institute of International Studies
Henderson, NVSkills
- Fraud investigation
- Risk analysis
- KYC compliance
- Regulatory knowledge
- Transaction monitoring
- Suspicious activity detection
- Microsoft Excel
Languages
English
Beginner
A1
Timeline
Risk Analyst
BetMGM
05.2024 - Current
Fraud Analyst
DraftKings
08.2022 - 03.2024
Risk Analyst
Multimedia LLC
12.2020 - 08.2022
Customer Service Representative
Instacart
05.2020 - 12.2020
Software Support Specialist
H&R Block
12.2019 - 04.2020
Customer Service Representative
Alorica
01.2018 - 10.2019
Overnight Stock Associate
Walmart
08.2016 - 12.2017
Morning Stocker
Ross Dress For Less
01.2015 - 08.2016
High school diploma -
Basic Institute of International Studies