Michael Freeman
Kansas City,United States
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Funeral Honors
Missouri National Guard
10.2023 - Current
- Maintained a proper and well groomed uniform and self appearance as per the standards with doctrine
- Followed strict military funeral procedures and regulations
- Coordinated with funeral directors and family members to ensure services went smoothly
- Maintained records and reports related to funeral details
Infantry squad leader
Missouri national guard
11.2021 - Current
- Provided tactical and technical guidance to subordinates and professional support to both subordinates and superiors in the accomplishment of their duties
- Responsible for the proper tactical employment of machine guns and trucks during individual movements; responsible for training, health, welfare, morale, and administration of several soldiers; weapons, and equipment
- Received and issued orders in a timely and efficient manner
Operations lead
Old navy
05.2022 - 05.2023
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
- Assisted in ensuring the store ran smoothly and maintained a clean, professional appearance
- Established a customer service protocol that reduced customer complaints and increased customer retention
- Assisted in managing a team of 3 to 10 personnel, ensuring tasks were completed on time and within budget
- Assisted with register audits and safe accuracy on a weekly basis
- Assisteed with large cash exchanges
- Trained employees and facilitated essential duties such as, cash handeling, operational tasks and excellent customer interactions
Lead Loader
Amarr
05.2021 - 04.2022
- Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight
- Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly
- Maintained a clean and organized workspace, ensuring that all products are stored properly and safely
- Trained and supervised a team of warehouse workers to ensure that all tasks are completed accurately and on time
Customer service representative
UPS
01.2021 - 04.2021
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Performed cashier duties in a high-volume retail environment, processing up to 70 transactions per shift
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Infantryman
United States Army
08.2017 - 12.2020
- Operated a variety of weapons systems and equipment in a combat environment and training setting
- Responded quickly and decisively to enemy threats, resulting in minimal casualties
- Utilized advanced communications technology to successfully coordinate a multi-unit operation
- Deployed to Syria and Iraq and participated in several counter terrorism patrols deterring the threat of ISIS in many key locations in the region
Education
High School Diploma -
Kearney High School
Kearney, MO05-2017
Skills
- Analytical
- Multitasking Abilities
- Active listening
- Excellent communication
- Critical Thinking
Timeline
Funeral Honors
Missouri National Guard
10.2023 - Current
Operations lead
Old navy
05.2022 - 05.2023
Infantry squad leader
Missouri national guard
11.2021 - Current
Lead Loader
Amarr
05.2021 - 04.2022
Customer service representative
UPS
01.2021 - 04.2021
Infantryman
United States Army
08.2017 - 12.2020
High School Diploma -
Kearney High School
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