Michael Freeman
Oklahoma City
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Key Manager
Twin Peaks Restaurant
08.2022 - Current
- Count Cash Drawer and Process Check Outs for Bartenders, Process Checkouts for The TP Girls working on the floor.
- Listen to and address customer concerns, solving problems in accordance with company guidelines.
- Maintain high levels of employee engagement through open communication and creating a supportive work environment.
- Assist with scheduling interviews, and other administrative tasks to boost success for the Restaurant
- Assist with Seating Customers at The Hostess Stand
- Assist with Customer Food Orders on Expo
- Pre Buss Tables when needed
- Assist with running Customers Orders to tables when needed
- Assist with processing To Go Orders
- Table Touch all tables to ensure Customer Satisfaction
Vice President of Operations
First Liberty Bank
10.2009 - 04.2021
- Open and Closed the Institution
- Processed Customer Wire Requests
- Processed Customer ACH Transactions
- Counted and Balanced the Cash Vault daily
- Assisted with Teller Transactions for Customers
- Supervised operational workflow with outstanding customer service.
- Processed Non-Post Transactions
- Processed Lock Box Transactions for Customers
- Applied excellent problem-solving skills to lead and support all areas of operations.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies.
Education
Various Banking Schools
High School Diploma -
Classen High School
Oklahoma City, OK05.1974
Skills
- Customer service
- Operations management
- Inventory management
- Drawer balancing
- Budgeting expertise
- Willingness to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Cash handling
- Team building
- Handling complaints
- Flexible work schedule
- Self motivation
- Interpersonal skills
- Employee training
- Quality control
Timeline
Key Manager
Twin Peaks Restaurant
08.2022 - Current
Vice President of Operations
First Liberty Bank
10.2009 - 04.2021
Various Banking Schools
High School Diploma -
Classen High School
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