Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Freese

Summary

Dynamic Service Advisor with a proven track record at Stoops Freightliner, excelling in customer service and vehicle assessment. Skilled in multitasking and organization, I fostered trust and loyalty, driving repeat business and enhancing customer satisfaction. Adept at managing warranty claims and coordinating mobile technicians, I consistently exceeded sales targets through effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Stoops Freightliner - Quality Trailer
04.2021 - Current
  • Educate customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborate with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
  • Ensure high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Promote additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Provide exceptional customer service, resolving complaints diplomatically and efficiently.
  • Mobile service coordinator over 3 mobile technicians.
  • Imbedded technician coordinator over an off sight technician within fleet customer shop out of state.

Service Advisor

Travel Centers of America
10.2019 - 04.2021
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Education

Automotive And High Performance Technologies

University of Northwestern Ohio
Lima, OH
02-2022

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Service estimates
  • Service recommendations
  • Data entry
  • Customer retention
  • Warranty claims process management
  • Technical support
  • Mobile Technician Coordinator
  • Imbedded Technician Coordinator

Certification

DTNA Heavy Duty Truck Systems

DTNA Elite Support

DTNA Warranty Module 1 - 9

HV1 Automotive High Voltage Safety Training

Class A CDL, Double, Triple, Tank Endorsement




Timeline

Service Advisor

Stoops Freightliner - Quality Trailer
04.2021 - Current

Service Advisor

Travel Centers of America
10.2019 - 04.2021

Automotive And High Performance Technologies

University of Northwestern Ohio

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