Michael Friend
Irving
Summary
Proactive student with superior skills in computer science, computer programming, software, hardware, technical support, security, and networking. Eager to bring value to the business and academic world through hard work and commitment to quality. Offering demonstrated success in troubleshooting and computer maintenance within fast-paced environments. Dependable and quick-learning team player with effective communication, administration, and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Science Office Assistant
Vassar College
08.2022 - 05.2024
- Welcomed office visitors and alerted staff to arrivals
- Input data into spreadsheets and databases.
- Helped set up for departmental events and meetings.
- Reviewed files, records and other documents.
- Kept classrooms stocked with supplies and other materials.
- Completed miscellaneous task around department building.
- Edited and proofread documents for accuracy and completeness.
IT Technician/Technical Support Intern
Linebarger Goggan Blair & Sampson, LLP
08.2019 - 05.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Performed troubleshooting on peripheral devices such as printers/scanners
- Configured systems according to prescribed software and hardware frameworks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Library Volunteer
South Irving Library
06.2018 - 08.2018
- Examined incoming items for signs of damage and documented issues.
- Located requested books on the shelves.
- Checked in, checked out and renewed library materials.
- Sorted and shelved books.
- Resolved patrons' complaints tactfully and professionally.
Education
Bachelor of Arts - Computer Science
Vassar College
Poughkeepsie, NY05.2024
High School Diploma -
Jack E. Singley Academy
Irving, TX05.2020
Skills
- Collaborative
- Friendly
- Skilled multi-tasker
- Types 90 WPM
- Office Administration
- Inventory Management
- Event Preparation
- Clerical Support
- Hardware Installation
- Application Installations
- Help Desk Operations
- Debugging
Certification
- MTA: Security Fundamentals
- MTA: Windows Operating System Fundamentals
- MTA: Networking Fundamentals
- IC3 GS5-Key Applications
- IC3 GS5- Computing Fundamentals
- TestOut PC Pro Certified
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Computer Science Office Assistant
Vassar College
08.2022 - 05.2024
IT Technician/Technical Support Intern
Linebarger Goggan Blair & Sampson, LLP
08.2019 - 05.2020
Library Volunteer
South Irving Library
06.2018 - 08.2018
Bachelor of Arts - Computer Science
Vassar College
High School Diploma -
Jack E. Singley Academy