Michael Fristrom
Gurnee,USA
Summary
Process improvement specialist with strong analytical and problem-solving skills. Proven track record of enhancing operational efficiency and driving successful projects. Known for fostering team collaboration and adapting to dynamic environments. Expertise in process mapping, data analysis, and workflow optimization. Dependable in achieving measurable results.
Overview
11
11
years of professional experience
Work History
OTC Oracle Process Consultant
Sonoco
05.2021 - Current
- Implementing Oracle ERP to Sonoco manufacturing plants globally, replacing their legacy ERP systems.
- Completing site assessments to determine gaps and fits for the plant’s going live on Oracle and their customer’s needs.
- Concatenation and vlookup formulas used in Microsoft Excel to pull data from the plant’s legacy system into Oracle.
- Teaching sales representatives and account managers how to enter sales orders and pull reports.
Customer Service Representative
Sonoco
04.2019 - 05.2020
- Manage, communicate and build relationships with customers in a B2B environment
- Thermosafe Esker Team Lead
- Supervising meetings
- Building relationships with buyers from large accounts including Cardinal Health and AmerisourceBergen
- Order entry using Esker eOrder and Oracle ERP
- Managing returns using CAR/Credit/RMA in Agile
- Create and manage Excel reference and training documents
Pension Administrator
Aon Hewitt
06.2018 - 03.2019
- Establishing relationships with clients and their employees.
- Responding to client calls in an office type setting.
- Creating pension calculations using Excel, Word and Access.
- Using algebraic math and calculators daily to create pension kits and estimates.
- Effective communication with 4 teams and clients via email, Skype and SharePoint.
- Weekly meetings to assess new changes and or upcoming workflows.
- Creating custom Excel checking sheets using excel formulas.
Wireless Sales Store Manager
Verizon Wireless TCC
08.2015 - 06.2018
- Assist customers with consumer escalations and expectations.
- Developing individual’s skills and knowledge.
- Creating schedules based on company needs and employees expectations for a work life balance.
- Hire and train a team of professional individuals who can provide exceptional Customer Service in a performance-based career position.
- Provide expertise knowledge of products and services.
- Consulting customers with wireless technology, and training employees in customer service.
- Managed daily physical inventories by delegating physical counting tasks and auditing final numbers.
- Counted cash daily and investigated cash loss discrepancies and designed internal control procedures to avoid future losses.
Senior Team Lead
Johnathan Wesley, Inc
01.2015 - 04.2015
- Build relationships with customers to sell Direct TV
- Demonstrated sales and marketing techniques to help the team’s growth.
- Assisted team members in a rigorous sales environment.
Skills
- Software implementation
- Business process analysis
- Process improvement strategies
- Workflow optimization
- Microsoft Word, Excel, Powerpoint
Timeline
OTC Oracle Process Consultant
Sonoco
05.2021 - Current
Customer Service Representative
Sonoco
04.2019 - 05.2020
Pension Administrator
Aon Hewitt
06.2018 - 03.2019
Wireless Sales Store Manager
Verizon Wireless TCC
08.2015 - 06.2018
Senior Team Lead
Johnathan Wesley, Inc
01.2015 - 04.2015