Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michael Fry

Richmond,VA

Summary

Dynamic Key Manager at Blooming Brand, Inc, recognized for enhancing customer satisfaction and streamlining operations. Proven expertise in training programs and team leadership, driving efficiency and engagement. Skilled in inventory management and problem-solving, consistently achieving operational excellence while fostering a collaborative work environment.


Overview

17
17
years of professional experience

Work History

Key Manager

Blooming Brand, Inc
11.2023 - Current
  • Managed daily operations, ensuring adherence to company policies and procedures.
  • Collaborated with cross-functional teams to enhance customer experience and satisfaction.
  • Implemented process improvements that streamlined workflows and increased efficiency.
  • Trained new employees on operational best practices and system usage.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
  • Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
  • Streamlined office operations for improved workflow and productivity, reducing wasted time and resources.
  • Maintained high standards of compliance and risk management, safeguarding company assets and reputation.
  • Fostered positive work environment, leading by example and encouraging open communication among team members.
  • Increased customer satisfaction, successfully managing client relationships and promptly addressing concerns.
  • Bartended three days a week

Assistant Unit Director

Bojangles'
03.2023 - 11.2023
  • Assisted in developing and implementing unit programs to enhance operational efficiency.
  • Coordinated schedules and managed resources within the unit to ensure seamless service delivery.
  • Supported team leadership in staff training, fostering professional development among peers.
  • Analyzed workflow processes, identifying areas for improvement and recommending solutions.
  • Maintained accurate records of unit activities, ensuring compliance with relevant regulations and standards.
  • Monitored performance metrics, providing insights to drive continuous improvements within the unit.
  • Prepared reports on unit operations, summarizing findings for management review and strategic planning.
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Contributed to the successful completion of projects by providing guidance, resources, and hands-on assistance when necessary.

District Training Store Manager

NPC Pizza Hut
07.2016 - 08.2017
  • Developed and implemented training programs to enhance staff performance and customer service skills.
  • Coordinated onboarding processes for new hires, ensuring compliance with company standards and culture.
  • Monitored store operations, identifying areas for process improvement and implementing effective solutions.
  • Facilitated training sessions on product knowledge and sales techniques to boost team confidence.

District Training Store Manager

Burger Busters, Inc
06.2010 - 06.2015
  • Collaborated with management to assess training needs and tailor programs accordingly.
  • Evaluated employee performance through regular feedback sessions, promoting professional development opportunities.
  • Streamlined communication between districts to share best practices and training resources effectively.
  • Led new store openings, overseeing staffing, training, inventory management, and ensuring smooth transitions for customers and employees alike.
  • Optimized sales performance by analyzing data trends and implementing necessary changes to product placement or promotional strategies.
  • Developed strong relationships with vendors to ensure efficient supply chain management, leading to lower costs without compromising quality or availability of products.

Store Manager of Operations

Kirkland's Home Decore
11.2008 - 06.2010
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.
  • Implemented inventory management systems, optimizing stock levels and reducing wastage.
  • Developed employee schedules, aligning staffing with peak business hours for improved service.
  • Increased sales by with special displays and promotions.

Education

GED -

Dinwiddie High School
Dinwiddie

Skills

  • Customer service
  • Store organization
  • Operations management
  • Inventory management
  • Upsell training
  • Training program conduction
  • POS operations
  • Multitasking and prioritizing
  • Attention to detail
  • Problem-solving abilities
  • Customer satisfaction
  • Excellent communication
  • Reliability
  • Team leadership
  • Cash handling and reconciliation

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Learning new cooking techniques and expanding my culinary skills
  • Community Cleanup
  • Watching Movies and TV Shows
  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteering
  • Dancing
  • Music

Timeline

Key Manager

Blooming Brand, Inc
11.2023 - Current

Assistant Unit Director

Bojangles'
03.2023 - 11.2023

District Training Store Manager

NPC Pizza Hut
07.2016 - 08.2017

District Training Store Manager

Burger Busters, Inc
06.2010 - 06.2015

Store Manager of Operations

Kirkland's Home Decore
11.2008 - 06.2010

GED -

Dinwiddie High School

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Michael Fry