Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Michael Frye

Medford

Summary

Dynamic professional with extensive experience at CSL Plasma, excelling in donor safety and operational efficiency. Proven ability in staff management and cross-functional coordination, enhancing donor experience and reducing wait times. Strong clinical skills in phlebotomy combined with exceptional communication abilities to foster a collaborative work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Reception Technician/Phlebotomist/Repairs

CSL Plasma
08.2022 - Current
  • Perform medical screening and take vitals of all donors to ensure they are well and healthy to donate that day, according to CLIA standards.
  • Perform capillary sticks and use equipment to analyze blood for hematocrit and protein levels
  • Run the reception area and make sure staff are assigned proper role and tasks to meet our required production times.
  • Assisted in the training of new reception staff, fostering a positive work environment and promoting team collaboration.
  • Ensure donor safety by accurately and safely performing venipuncture, connecting and disconnecting the donor to apheresis device using aseptic technique
  • Process plasma bottles in laboratory, pulling plasma samples from each bottle, separate whole blood in centrifuge and transfer separated into another test tube for testing
  • Repair the apheresis devices when they have a problem. Trained to perform repairs on both Hemonetics PCS2 and the Terumo Rika devices.
  • Reduced wait times for donors through efficient check-in processes, staff placement and improving overall donor experience.
  • Assisted in resolving minor technical issues within the office, contributing to a smooth functioning work environment.
  • Collaborated with various departments, providing administrative support as needed for smooth operations across the organization.
  • Cross trained to work every area of production across the entire center.

Book Binder and Cropper

CDS Publications
10.2009 - 01.2010
  • Adhered to safety guidelines while operating bookbinding equipment, maintaining a safe working environment.
  • Assisted in training new employees on various bookbinding techniques and procedures.
  • Contributed to a positive work environment through effective communication and teamwork.
  • Collaborated with team members to ensure timely completion of projects and orders.
  • Consistently met deadlines for completing bookbinding projects, resulting in increased client satisfaction rates.
  • Trimmed book edges using cutting machines and hand cutters.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.

Store Manager

GameStop
11.2009 - 01.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Recruited, interviewed and hired and trained new staff.

Education

Certificate - Medical Assistant

Pacific Health Care
Central Point, OR
08-2021

Certificate - Phlebotomy

Rogue Valley Phlebotomy School
Medford, OR
12-2020

High School Diploma - General Studies

Ukiah High School
Ukiah, CA
06-1996

Skills

  • Confidentiality handling
  • Initiative-taking
  • Telephone skills
  • Time management
  • Organization skills
  • Front desk operations
  • Customer and client relations
  • Verbal and written communication
  • Staff management
  • Attention to detail
  • Cross-functional coordination
  • Phone etiquette
  • Data entry
  • Strong clinical and procedural skills

Accomplishments

  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Extremely low amount of Error Management Forms.
  • Performed over 20,000 venipunctures, with a 97% success rate.
  • Performs well under pressure, "Thrives in the chaos".
  • Managed reception area.
  • Self motivated, when I set a goal I am driven to see it all the way though.
  • Received 100% on all end of year reviews.
  • Top student in all of my medical classes.

Certification

  • Medical Assisting Training - 3/21 - 8/21
  • Phlebotomy Training - 6/20 - 12/20
  • Certified machine repair, CSL Plasma - 06/23 - Present

Interests

  • Camping and fishing
  • Outdoor Recreation
  • Hiking
  • Video Gaming
  • Drone Piloting
  • Watching Movies and TV Shows
  • Gardening
  • Avid Reader

Timeline

Senior Reception Technician/Phlebotomist/Repairs

CSL Plasma
08.2022 - Current

Store Manager

GameStop
11.2009 - 01.2014

Book Binder and Cropper

CDS Publications
10.2009 - 01.2010

Certificate - Medical Assistant

Pacific Health Care

Certificate - Phlebotomy

Rogue Valley Phlebotomy School

High School Diploma - General Studies

Ukiah High School

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