Michael Fuller
Murfreesboro,TN
Summary
Experienced in executive relations customer service and hospitality, I bring a strong foundation in resolving high-stakes issues and serving diverse clientele. Skilled in communication, problem-solving, and conflict resolution, I am poised to transition into a customer service role, leveraging my ability to exceed expectations and contribute to customer satisfaction. With a background in managing executive-level inquiries and fostering positive relationships, along with a proven track record of delivering exceptional service in fast-paced environments, I thrive in dynamic settings and remain calm under pressure. Committed to delivering personalized, attentive, and solution-focused service, I am eager to bring my passion for customer care and diverse skill set to a team dedicated to exceeding customer expectations.
Overview
20
20
years of professional experience
Work History
Executive Relations Senior Analyst
Verizon
09.2011 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Developed and implemented customer service policies and procedures.
- Fostered lasting relationships with key accounts by providing personalized support tailored to their unique needs.
- Mentored junior team members, fostering professional growth and excellent customer service skills.
- Streamlined communication processes for improved efficiency and faster response times.
- Reduced customer complaints with proactive issue identification and swift resolution.
- Established strong rapport with clients through consistent communication and attentive support.
- Assisted in the development of new policies/procedures designed to optimize workflows within the customer service department.
- Boosted first-call resolution rate through proficient troubleshooting skills and comprehensive understanding of products/services offered.
- Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
Server/Guest Relations Support
Walt Disney World
07.2004 - 09.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Business Administration
Jacksonville State University
Jacksonville, ALSkills
- Client management
- Client Relationship Management
- Data Analysis
- Performance monitoring
- Stakeholder Communication
- Investor Relations
- Cost-benefit analysis
- Analytical Thinking
- Issue Identification
Timeline
Executive Relations Senior Analyst
Verizon
09.2011 - Current
Server/Guest Relations Support
Walt Disney World
07.2004 - 09.2011
Bachelor of Arts - Business Administration
Jacksonville State University