Michael Fulton
Pickup Supervisor
Arvada,CO
Summary
Track record of enhancing customer satisfaction through effective communication. Strong leadership and multitasking abilities, coupled with a commitment to safety and operational efficiency, drive successful team performance and business growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pickup Supervisor
King Soopers
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Lead Driver
The Aqueous Solution, Inc.
10.2010 - 08.2020
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Leveraged strong interpersonal skills when resolving conflicts among team members or addressing client concerns promptly and professionally.
- Assisted in recruitment efforts by identifying top talent within the driver pool and recommending candidates for promotions or additional responsibilities.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Streamlined loading processes, ensuring accurate order fulfillment and reducing errors.
- Monitored inventory levels throughout delivery process; communicated discrepancies quickly to minimize losses.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Collaborated with management to develop improved scheduling procedures that reduced downtime between assignments.
- Reduced fuel costs through strategic route planning and diligent vehicle maintenance.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Contributed to cost-saving initiatives by minimizing idling time at stops, conserving fuel usage overall.
Owner/Operator
Michael Fulton, Inc.
09.1997 - 10.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Education
High School Diploma -
Centaurus High School
LafayetteSkills
Professionalism and punctuality
Strong communication skills
Physical fitness maintenance
Team leadership qualities
Adaptable Decision-making
Efficient multitasking
Interpersonal relationship building
Critical thinking aptitude
Stress management capacity
Employee scheduling
Time management proficiency
Strong leadership
Teamwork and collaboration
Certification
Certified Yoga Instructor 200HR YRT
Timeline
Pickup Supervisor
King Soopers
07.2022 - Current
Lead Driver
The Aqueous Solution, Inc.
10.2010 - 08.2020
Owner/Operator
Michael Fulton, Inc.
09.1997 - 10.2010
High School Diploma -
Centaurus High School