Michael Fure
Gastonia,NC
Summary
Customer-oriented Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager
Aaron's, LLC
Charlotte, NC
01.2021 - 09.2021
- Increased adjusted pre tax profit up to 2% versus highest achieved since 2004
- Grew customer base from 570 customers to 615 since January 2021
- Achieved 39.9% non renewal close within 4-6 weeks from time I transferred to Charlotte store
- Improved YTD Net GAP amount up to $3000
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Aaron's, LLC
Belmont, NC
11.2013 - 01.2021
- Successfully grew customer base of new store up 675 customers by implementing Rev It Up program designed by upper management
- Achieved up to 25% YTD adjusted pre tax profit, which was approximately a 2-3% increase from previous YTD
- Consistently closed non renewals at 39.9% or lower in 2020
- Reduced charge off percentage by approximately 2% versus previous YTD
General Manager
Aaron's, LLC
Gastonia, NC
11.2007 - 11.2013
- Grew customer base to 1000 + from 700 within 4-5 year time period
- Trained & developed team members on how to manage their respective positions successfully
- Consistently closed non renewals within company goal
- Effectively merchandised showroom floor to reflect current month's advo product
Customer Account Manager
Aarons LLC
Gastonia, NC
09.2021 - Current
- Evaluated customers' potential needs to make appropriate recommendations.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Diploma -
Belmont High School
Skills
- Management Training
- Problem Anticipation and Resolution
- Administrative Management
- Finance and Accounting Oversight
- Department Oversight
- Client Account Management
- Supervision and Training
Timeline
Customer Account Manager
Aarons LLC
09.2021 - Current
General Manager
Aaron's, LLC
01.2021 - 09.2021
General Manager
Aaron's, LLC
11.2013 - 01.2021
General Manager
Aaron's, LLC
11.2007 - 11.2013
Diploma -
Belmont High School
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