Michael Furgeson

Work History

Driver Trainer

JJ Keller & Associates

Neenah , WI

10.2023 - 12.2023

Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
Developed and implemented driver training programs to meet company standards.
Promoted safe and clean classroom environment conducive to individualized and small group needs.
Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Maintained records related to driver training programs, such as attendance logs or certification documents.
Created appropriate learning environments for students.
Explained proper maintenance practices for a variety of vehicles, such as checking oil levels or tire pressure before each trip.
Conveyed importance of company standards and DOT and FMCSA regulations.
Documented and reported on student grades in compliance with school policies.
Organized learning activities that promoted safe driving habits among trainees.
Administered standardized tests to assess progress and evaluate need for improving course materials.
Conducted classroom and hands-on training sessions for employees in vehicle operation techniques.
Evaluated trainee performance at the end of courses using written tests or practical examinations.
Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
Inspected vehicles prior to use during training sessions for any potential issues that could affect safety.
Explained and showed video images to teach emergency driving techniques, driving in ice and snow and avoiding collisions.

Forklift Trainer

JJ Keller & Associates

Neenah , WI

10.2023 - 12.2023

Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
Documented all training activities including attendance records, feedback forms, surveys.
Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Provided feedback on employee performance based on observed results during training sessions.
Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
Managed learning experience consistent with company philosophy and company-wide strategies.
Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Developed assessment tests to evaluate trainees' knowledge of course material.
Conducted site visits and follow up to verify progression and development of personnel.
Prepared hard copy training materials, module summaries, videos and presentations.
Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Facilitated group discussions between participants to promote active engagement in learning activities.
Adapted teaching methods according to the needs of individual learners or groups.
Worked with subject matter experts to validate relevancy of content.
Monitored, evaluated and recorded training activities or program effectiveness.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Conducted training classes for employees on features and operation of products, client tools and processes.

Lead Driver Trainer

JJ Keller & Associates

Neenah , WI

10.2023 - 12.2023

Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Evaluated needs of departments and delegated tasks to optimize overall production.
Complied with company policies, objectives and communication goals.
Tracked progress on projects and provided timely feedback to staff members.
Directed and supervised team of 15 employees in daily operations.
Coordinated employee schedules according to shift changes and availability.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Resolved customer complaints and adjusted policies to meet changing needs.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Established and enforced clear goals to keep employees working collaboratively.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Reviewed reports from subordinate staff members before submitting them to senior management.
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained positive working relationship with fellow staff and management.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Leveraged Office 365,Quick Base,Concur,and Drive line skills to input and compile data gathered from various sources.

Safety Supervisor Driver Trainer

Wadhams

Phelps , NY

05.2013 - 10.2023

Enforced safety policies among employees by issuing warnings or suspending those who violated them.
Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
Developed and implemented driver training programs to meet company standards.
Reviewed video footage from dash cameras to assess driver behavior in real life scenarios.
Promoted safe and clean classroom environment conducive to individualized and small group needs.
Instructed trainees of various ages to operate motor vehicle safely and obtain driver's license in New York.
Advised drivers on best practices when it comes to loading cargo onto commercial trucks.
Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
Provided guidance to inexperienced drivers on topics like route planning, fuel efficiency, customer service etiquette.
Offered flexible work schedule to meet needs of students.
Created appropriate learning environments for students.
Explained proper maintenance practices for a variety of vehicles, such as checking oil levels or tire pressure before each trip.
Guided 40 students to successful attainment of state driver's license, 80% on first attempt.
Documented and reported on student grades in compliance with school policies.
Conducted classroom and hands-on training sessions for employees in vehicle operation techniques.
Instructed new drivers on the proper use of motor vehicles, including driving laws and regulations.
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Organized and submitted company forms and regulatory documents.
Evaluated trainee performance at the end of courses using written tests or practical examinations.
Delivered lectures on topics like distracted driving awareness or winter weather driving tips.
Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
Updated and managed training classes and materials.
Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.
Explained and showed video images to teach emergency driving techniques, driving in ice and snow and avoiding collisions.
Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
Monitored trainees' progress throughout the course of instruction and documented results.
Coached students through use of operational controls such as foot pedals and turn signals while in stationary vehicle.
Demonstrated various types of maneuvers with a vehicle, such as parallel parking or three-point turns.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained updated knowledge through continuing education and advanced training.

Summary

Overview

Work History

Driver Trainer

Forklift Trainer

Lead Driver Trainer

Safety Supervisor Driver Trainer

Education

GED -

Some College (No Degree) - Cable TV Internet And Installation

Some College (No Degree) - Business Management

Some College (No Degree) - General Office Services

Skills

Accomplishments

Work Availability

Timeline

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