Michael Fusco
Land O Lakes,FL
Overview
12
12
years of professional experience
Work History
Law Enforcement Officer
The University of South Florida Police Department
05.2023 - Current
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Promoted a positive image of law enforcement officers among youths by engaging them with educational programs on safety awareness.
Law Enforcement Trainee
University of South Florida Police Department
10.2022 - 05.2023
- Learned state ordinances, local laws, and constitutional law. Learned about the basic functions and processes of the legal system.
- Education about accident and incident investigations, incident reporting, traffic control and radio operation.
- Training in high liabilities such as First Aid, firearms, vehicle operations, and defensive tactics.
- Successfully completed the 770-hour Law Enforcement Basic Recruit Training Program and pass the State Officer Certification Examination (SOCE).
Community Service Officer
University Of South Florida Police Department
01.2022 - 10.2022
- Assist detectives in C.I.S. unit with investigations.
- Monitor and update systems like CAD, Flock, and Street Smart.
- Utilize DAVID, LINX, FCIC/NCIC, and other investigative tools.
- Update and create bulletins for BOLOS, publications, and officer safety informs.
- Obtain and review camera footage for investigation use.
- Provide support in lost/found property, motorist assistance, fire/evacuation drills, defensive tactics training, and flag management.
- Assist in elevator entrapment and/or malfunctioning elevators, perimeter control and scene integrity, observe and report suspicious activities/persons, assist with traffic control.
- Patrol assigned areas, opening and/or securing facilities, card access alerts, verifies doors are closed and locked.
- Reported suspicious activities and persons to law enforcement.
Service Advisor
Jerry Ulm Chrysler, Dodge, Jeep, Ram Tampa
04.2021 - 10.2021
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Examined new and replacement parts to uncover defects.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Advised management members on trending customer issues or mechanical repair problems.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Answered service department phone and responded promptly to questions and messages.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Fraud Resolution Coordinator
Capital One Financial Corp
08.2018 - 04.2021
- Gathered evidence, which included recorded and written statements, financial documentation, and audio materials for examination.
- Summarized all key information regarding the investigation into a detailed report for delivery to the client.
- Provided exemplary level of customer service to all individuals, including clients, merchants, and LE agencies.
- Responsible for safeguarding customers' private information and running checks on customers using Lexis Nexis and other programs.
- Contacted customers directly to notify them of fraudulent activity and minimize impacts.
- Monitored social media and online sources for industry trends.
- Trained new personnel regarding company operations, policies, and services.
- Promoted available products and services to customers during service, account management, and order calls.
Security Supervisor
Club Prana
05.2018 - 10.2019
- Supervised team of security personnel during shift and trained new security personnel.
- Ejected unruly patrons from premises.
- Used metal detectors or performed pat-downs and bag searches.
- Enforced dress codes and refused objectionable attire.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Responded immediately in emergency situations, First Aid training.
- Maintained open communication with security team members and security supervisors via radios and telephones.
- Maintained composure and professionalism while screening visitors during high volume periods.
- Prepared regular written logs and incident report at close of each shift.
- Checked identification of all persons entering and exiting facility.
- Triage problems quickly, providing precise and clear information while working under minimum supervision.
- Responded to hostile and criminal activities and resolve concerns with appropriate physical or verbal techniques.
- Escorted staff members safely to their vehicles.
Sales Consultant
CARMAX
06.2016 - 06.2018
- Provide world class customer service to customers and drive referrals and repeat customers.
- Working together with peers to come up with solution in a timely manor while also keeping the customer at ease.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Normalizing and simplifying customers shopping journey.
- Processed debit card, certified funds, personal checks, floor mat, and wire transfer payments to complete the purchasing experience.
- Completed sales contracts, purchase documentation, registration paperwork and dealerships records.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Located desired vehicles at other locations nationwide.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Responded to customer inquiries via telephone and email.
- Greeted customers on the lot and showroom to answer questions about brands and available inventory.
- Completing titles from all states and reviewing and executing power of attorney.
- Demonstrated knowledge in state to state laws, taxes, and regulations for buying and selling.
- Ran finance applications.
- Verified customers income, residence, insurance, social security drivers license and other documents required to get financing.
- Properly and safely file and dispose of customers confidential information.
Guest Activities Team Member
SADDLEBROOK Resort
02.2015 - 06.2016
- Built long-term customer relationships and advised customers on purchases and large event promotions.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Plan team builders and large events for corporation and businesses.
- Coordinating kids camp with activities that helped children develop physically and mentally.
- Operated vehicles, appliances and equipment in a safe and organized manner.
- Prepared healthy snacks and meals according to individual needs.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Provide CPR and first aid to persons injured.
- Maintained individual child records, program records and completed various reports.
Event Coordinator
Fun Services
11.2014 - 06.2016
- Facilitated large events for fund raisers, birthday parties, and school parties.
- Managed event logistics and operations, including staff, vendor services and volunteers.
- Led vendor negotiations to obtain cost-effective services and products.
- Selected and ordered decor and event materials.
- Set up equipment and secured all items that could potentially injure bystanders.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated schedules and timeline's for all events.
- Manage and travel to multiple events locations daily.
Assistant Store Manager
Circle K
07.2013 - 01.2015
- Recruited, interviewed and hired new applicants.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Identified potential shoplifter, to alert management and law enforcement.
- Communicated clear expectations and goals to each team member.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Engaged with customers in a sincere and friendly manner.
- Conduct Daily count down of cash in safe.
Sales Manager / Delivery Manager
The Room Depot
06.2012 - 07.2013
- Developed comprehensive training program for new sales associates.
- Recruited, interviewed, and hired individuals who would add value, dedication and knowledge to the sales team.
- Promptly resolved all customer requests, questions and complaints.
- Built relationships with customers and the community to establish long-term business growth.
- Contacted customers by phone and email in response to inquiries.
- Coached employees in successful selling methods and encouraged cross-selling additional products and services.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Schedule employees for hours needed to be worked.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Submitted receipts and money received from deliveries at the end of each shift.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Recorded each delivery using the proper paperwork before leaving the warehouse.
Education
Bachelor of Arts - Criminal Justice - Homeland Security
Saint Leo University
Saint Leo, FL03.2023
High School Diploma -
Sunlake High School
Land O' Lakes, FL2013
Skills
- Multi-tasking strength
- Excellent communication skills
- Dedicated work ethic
- Exemplifies integrity
- Up-selling techniques
- Conflict resolution skills
- Program management
- Account management
- Report writing
- Community Relations
Timeline
Law Enforcement Officer
The University of South Florida Police Department
05.2023 - Current
Law Enforcement Trainee
University of South Florida Police Department
10.2022 - 05.2023
Community Service Officer
University Of South Florida Police Department
01.2022 - 10.2022
Service Advisor
Jerry Ulm Chrysler, Dodge, Jeep, Ram Tampa
04.2021 - 10.2021
Fraud Resolution Coordinator
Capital One Financial Corp
08.2018 - 04.2021
Security Supervisor
Club Prana
05.2018 - 10.2019
Sales Consultant
CARMAX
06.2016 - 06.2018
Guest Activities Team Member
SADDLEBROOK Resort
02.2015 - 06.2016
Event Coordinator
Fun Services
11.2014 - 06.2016
Assistant Store Manager
Circle K
07.2013 - 01.2015
Sales Manager / Delivery Manager
The Room Depot
06.2012 - 07.2013
Bachelor of Arts - Criminal Justice - Homeland Security
Saint Leo University
High School Diploma -
Sunlake High School
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