Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Michael Gabbidon

Ormond Beach,FL

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborate with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Highly-qualified Housekeeping Supervisor offering years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Highly-qualified Housekeeping Supervisor offering years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Housekeeping

Hilton Garden Inn Hotel
12.2023 - Current
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
  • Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
  • Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
  • Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
  • Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
  • Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
  • Increased employee performance through effective supervision and training.
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed laundry sorting, washing, drying, and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed approximately 30 incoming call, emails and faxes per day from customers.

Front Desk Agent

Hilton Historic Bayfront
02.2019 - 12.2022
  • Greeting and thanking guests in a sincere, friendly manner
  • Checking guests in on arrival and out on departure
  • Posting charges to appropriate guest accounts
  • Anticipating and addressing guests' needs, and resolving their problems and complaints
  • Assisting guests with disabilities
  • Operating switchboard and assisting with inquiries
  • Assisting the reservations manager with taking reservations
  • Collaborating and communicating with other internal departments to ensure guest satisfaction
  • Complying with company procedures and safety policies
  • Performing duties on a daily checklist
  • Supervise Front Desk Agents and other staff to handle work load during shift
  • Complete shift checklists as specified
  • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
  • Update the computer system by inputting inventory and non-inventory groups
  • Control suites to ensure suites and special blocks are handled correctly
  • Communicate with other departments to ensure proper handling of guests and groups
  • Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc
  • Maintain control over rate changes on in-house guests
  • Run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals
  • Update daily group information; maintain and be familiar with future group files
  • Monitor and prepare group requirements and relay necessary information to affected departments and individuals
  • Print cashiers report and verify balances
  • Verify all banks and deposits accordingly
  • Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to Front Desk Agents
  • Monitor key control to maintain hotel security
  • Respond to guest questions regarding the hotel
  • Know the layout of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Managed approximately 30 incoming call, emails and faxes per day from customer.

Front Desk Agent

Hampton Inn st Augustine
11.2019 - 11.2022
  • Greeting and thanking guests in a sincere, friendly manner
  • Checking guests in on arrival and out on departure
  • Posting charges to appropriate guest accounts
  • Anticipating and addressing guests' needs, and resolving their problems and complaints
  • Assisting guests with disabilities
  • Operating switchboard and assisting with inquiries
  • Assisting the reservations manager with taking reservations
  • Collaborating and communicating with other internal departments to ensure guest satisfaction
  • Complying with company procedures and safety policies
  • Performing duties on a daily checklist.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Managed approximately 30 incoming call, and faxes per from customers.

Security Operations Manager

KingAlarm Systems
09.2014 - 04.2018
  • Managing over 30 locations
  • Meeting with clients/customers on a daily basis as it relates to the operational efficiency of the service being provided
  • Inspection of resorts - ensuring compliance with all regulations and mandates, as well as the coaching/developing of Resort Safety and Security General manager and Managers in the areas of Safety, Security and Risk Management
  • Implementing safety and security directives, policies, and procedures for the resorts, coordinating the implementation of safety and security standards and operating procedures for the resorts
  • Representing corporate and the resorts in all security related matters to external stakeholders, such as Meeting and Event planners, VIP protection details, and government authorities vested with protective security and/or counter terrorism responsibilities
  • Overseeing the operations of proprietary security officers within the assigned region, assist with managing the operations of contracted security personnel
  • Ensure that complaints, disputes, and resolutions of grievances and conflicts are handled in accordance with company guidelines and customer service standards
  • Empower managers and associates to provide excellent customer service to create a positive atmosphere for guest relations
  • Incorporate guest safety and satisfaction as a component of departmental growth with a focus on continuous improvement
  • Use the Be Safe initiative to communicate these strategies to resort leadership and associates, to ensure Workers' Compensation and safety goals are achieved
  • Provide direction to the Safety & Security Team to assist with the development mitigation strategies targeting frequency and severity reduction
  • Communicates with resort management staff identifying and quantifying risks and opportunities
  • Analyzes incident data to conduct trend analysis to prioritize focus with the development of processes to improve Fire Life Safety, Safety, Security, Workers Compensation and General Liability issues
  • Responsible for sharing metrics with Management to measure and track safety performance as well as security initiatives implemented.
  • Improved security operations efficiency by implementing new protocols and procedures.
  • Reduced response times for security incidents with thorough staff training and resource allocation.
  • Managed security team schedules, ensuring optimal coverage for facility protection.
  • Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
  • Conducted regular risk assessments to identify potential vulnerabilities and develop appropriate countermeasures.
  • Streamlined communication channels among security personnel for faster incident response and resolution.
  • Enhanced overall facility safety by conducting regular audits of security equipment and systems.
  • Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
  • Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
  • Analyzed trends in security threats to proactively address potential issues before it escalated.
  • Coordinated with other departments on joint projects to ensure a cohesive approach to company-wide security efforts.
  • Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
  • Managed budgets for security expenses, prioritizing investments in equipment and technology upgrades where necessary.
  • Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
  • Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives.
  • Developed customized training programs tailored to unique needs of the organization, enhancing staff competencies in key areas related to their roles.
  • Reviewed access control measures regularly to minimize unauthorized entry into restricted areas while maintaining ease of use for authorized personnel.
  • Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
  • Conducted routine analysis of internal processes and external factors such as emerging threats to continuously improve and adapt security strategies.
  • Promoted a culture of safety and security awareness among all employees through targeted training, communication campaigns, and ongoing support initiatives.
  • Kept team compliant with security protocols and appearance standards.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Investigated incidents and wrote reports.
  • Monitored department's contribution to total store shortage reduction and prevention programs.
  • Coordinated protective service operations with other emergency response agencies.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Controlled multimillion-dollar budgets and secured work permits, visas and sufficient funds to address facility and emergency needs.
  • Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Established and maintained close working relationships with local law enforcement officers.

Static Supervisor

Hawkeye Security LTD
07.2014 - 08.2014
  • Carry out investigation into guest related matters
  • Doing monthly inventory of stocks/goods in stores to ensure all is balanced
  • Supervising more than 20 guards per shift ensuring that all personnel are keeping in line with company standard
  • Patrolling and assisting with access control and checking of staff members entering and exiting the property
  • Reviewing and providing CCTV footage to the authorized personnel as per request.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Static Supervisor

Guardsman Limited
01.2008 - 01.2014
  • Carry out investigation into guest related matters
  • Doing monthly inventory of stocks/goods in stores to ensure all is balanced
  • Supervising more than 20 guards per shift ensuring that all personnel are keeping in line with company standard
  • Patrolling and assisting with access control and checking of staff members entering and exiting the property
  • Reviewing and providing CCTV footage to the authorized personnel as per request.

Education

Bachelor of Science - Supervisory Management

University of The West Indies
Montego Bay Jamaica
04.2018

High School Diploma -

Grange Hill High School
Grange Hill Westmoreland Jamaica
07.2006

Skills

  • Good organizational and communication skills, a good motivator/leader, good report writing and ability to use and manipulate computer aided software's, excellent interpersonal skills and ability to work well with all levels of staff, well organized and methodical approach to work and the work environment
  • Security
  • Loss Prevention
  • Leadership
  • Cash Handling
  • Payroll
  • Conflict Management
  • Account management
  • Criminal investigation
  • Employee Orientation
  • Financial Report Writing
  • Accounts Receivable

Certification

  • CPR Certification
  • First Aid Certification

Assessments

  • Security guard skills, Familiar, 09/01/21
  • Customer service, Familiar, 09/01/21
  • Work style: Reliability, Proficient, 09/01/21

Timeline

Director of Housekeeping

Hilton Garden Inn Hotel
12.2023 - Current

Front Desk Agent

Hampton Inn st Augustine
11.2019 - 11.2022

Front Desk Agent

Hilton Historic Bayfront
02.2019 - 12.2022

Security Operations Manager

KingAlarm Systems
09.2014 - 04.2018

Static Supervisor

Hawkeye Security LTD
07.2014 - 08.2014

Static Supervisor

Guardsman Limited
01.2008 - 01.2014

Bachelor of Science - Supervisory Management

University of The West Indies

High School Diploma -

Grange Hill High School

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Michael Gabbidon