Michael Gagne
Fitchburg,Massachusetts
Summary
Highly organized compliance professional with strong skills in financial reporting, payroll management, and process improvement. Demonstrated success in streamlining operations and ensuring adherence to compliance standards, ready to make impactful contributions to organizational success.
Overview
39
39
years of professional experience
Work History
Compliance Director/Controller
Red Dogs Roofing LLC
05.2023 - 01.2026
- AP - worked directly with COO on expenses. Tracking all expenses, preparing files for approval by COO.
- Quickbooks- prepare and send out checks weekly to Sub-contractors and vendors for payment.
- Reporting- Prepared reporting on Fuel and Credit Card Purchases. Analyzed for potential fraud or misuse.
- Fleet Management- Ensuring vehicles were keep up to date on maintenance(oil changes, safety recalls)
- Payroll- ensured accurate time card records, PTO tracking , bonuses and sales incentives.
- Job Cost/Estimating- handled all job costing for NE and Florida. Included all costs for the project. Factoring Profit and Operating costs. Working with Price Matrix for job viability.
- Calculated commission payouts for Sales Reps on completed jobs.
- Commission Reporting- send out weekly recaps to Sales Reps on their commissions.
- Compliance- worked directly with COO to ensure compliance with COIs for audits
- Licensing - built trackers and calendar reminders for all licenses and certificates for NE and Florida. including expiration dates and any affiliated courses.
- On-Boarding/Off Boarding- handled all employee changes including pay changes, terminations and new hires.
- I-9 Compliance- completed periodic audits of I-9s ensuring company was in compliance with state and federal law
- Daily Financials- Daily upkeep of payments from Customers. Adding payments to Inbound money tracker(Credit Cards, Checks and Financing). Applying payment to our CRM system and updating AR report.
- Collections- Daily review of aging and pending payments from customers. Worked with customers on payment schedules
- Payments- Called and collected payment from customer VIA our credit card processing platform
- Worked with COO on health Insurance rates with broker
Operation Support Manger
Auto Plus Auto Parts
01.2019 - 05.2023
- Worked with Sr Management team to coordinate and implement new processes
- Ran National Compliance call for all violation with local municipalities. including time lines, violations, court dates and assignments
- OSHA Compliance- Built Nation MSDS sheet data base. Traveled to store locations and preformed OSHA risk assements, created compliance and action plan reports.
- OSHA 300 logs
- Accounts Payable- handled all vendor invoices nationally for supplies. Including building AP templates for Department and GL coding
- Built Pivot tables to show expenses and budgeting for departments.
- National Delivery Expense tracking and reporting. received invoices from vendor, broke down expenses by region, created reporting and sent out weekly recaps to the field.
- Aging Reports- analyzed aging reports based on Net terms. Worked with Accounting Department on payment scheduling.
- National Changeover Program- worked with Field Reps on product changeovers. including working with complex label programs.
Regional Operations Support Specialist
UniSelect
07.2010 - 01.2018
- Worked directly with VP and Sr. Field managers on daily operations, reporting and new process implementation.
- Accounting- Submitting store expenses for payment. including assigning Department and GL codes for each location.
- Payroll for New England Region- keeping accurate time card records, PTO tracking, preparing and submitting payroll templates to payroll company.
- POS Security- tracked and authorized all POS security changes nationally.
- Access for Vendor ordering through online portals.
- Streamlined daily operations through effective communication and coordination with cross-functional teams.
- Developed process documentation to enhance team training and onboarding efficiency.
- Implemented quality control measures, ensuring compliance with operational standards and procedures.
- Analyzed workflow processes, identifying areas for improvement to optimize productivity and reduce bottlenecks.
Administrative Assistant
Consumer Auto Parts
11.2000 - 06.2010
- Direct report to General Manager
- All on-boarding and off-boarding of employees.
- Payroll including accurate time tracking, PTO accrual, prepared and submitted accurate time card reporting to payroll company.
- POS security access- handled all POS security changes to access levels.
- Coordinated office operations to enhance workflow efficiency and support departmental goals.
- Managed scheduling for meetings, ensuring optimal use of time and resources across teams.
- Developed and maintained filing systems to improve information retrieval and document management.
- ECM Flashing- flashing of ECM units for vehicles. including insuring that all programming was up to date and equipment firmware was installed on units in the field.
- Onsite store training for employees on EMC flashing. Going to site, installing hardware and software for each unit, support and training.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy and accountability.
Returns Department Mnager
Consumer Auto Parts
05.1996 - 10.2000
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Developed and implemented processes to streamline and maximize credits from vendors. Worked directly with vendor representatives on credits and return material.
- Managed returns department team.
Kitchen Manager
Boston Chicken
09.1993 - 04.1996
- Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory control, optimizing supply levels and reducing waste.
- Trained and mentored kitchen staff, fostering a collaborative work environment.
- Developed and implemented new menu items based on seasonal ingredients and customer feedback.
Line Cook
Westminster Cafe
07.1991 - 08.1993
- Prepared ingredients by chopping, slicing, and marinating to ensure efficient meal assembly.
- Operated kitchen equipment safely and efficiently to maintain consistent food quality.
- Assisted in managing inventory levels, reducing waste through effective portion control.
- Collaborated with team members to ensure timely service during peak hours.
Dish Washer/Disher/Prep Cook
Oakhill Country Club
09.1988 - 05.1991
- Operated commercial dishwashing machinery to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to streamline dishwashing processes and improve workflow efficiency.
- Trained new team members on proper washing techniques and safety protocols.
- Ensured compliance with health regulations by performing routine equipment maintenance and inspections.
Donut Maker
MaryAnne's Donuts
06.1987 - 08.1988
- Operated dough mixing and frying equipment to produce fresh donuts
- Maintained cleanliness and organization of work area to ensure safety standards
- Assisted in preparing ingredients for various donut recipes
- Followed recipes accurately to create consistent product quality
Education
No Degree - Art Education
Mount Wachusett Community College
Gardner, MASkills
- Microsoft Office
- Excel
- Word
- I believe my best skill is that I like to help people and provide support I enjoy teaching and being a person people can go to for help
- I like to take problems and come up with solutions and implement them
- Highly organized, able to multitask
- Use to being in a high profile position in a company
- understand the importance of confidentiality with information especially working with payroll and financials
- Have always been a go to at any job i had and people could look to me for guidance
- Excellent attendance records
- Willing to come in early and stay late to get the job done
Accomplishments
At my last company I was very proud that I was able to take my skills and begin building better tracking and financial record keeping. Built PTO tracker, AP/AR reporting, compliance trackers for licenses and COIs. Brought much needed organization to the company. Cleaned up all the financials and got us to a point where we were able to accurately know our financial situation. Last year I received the Tom Hale excellence award. This was the highest award you could get in the company and I was very proud of that.
Timeline
Compliance Director/Controller
Red Dogs Roofing LLC
05.2023 - 01.2026
Operation Support Manger
Auto Plus Auto Parts
01.2019 - 05.2023
Regional Operations Support Specialist
UniSelect
07.2010 - 01.2018
Administrative Assistant
Consumer Auto Parts
11.2000 - 06.2010
Returns Department Mnager
Consumer Auto Parts
05.1996 - 10.2000
Kitchen Manager
Boston Chicken
09.1993 - 04.1996
Line Cook
Westminster Cafe
07.1991 - 08.1993
Dish Washer/Disher/Prep Cook
Oakhill Country Club
09.1988 - 05.1991
Donut Maker
MaryAnne's Donuts
06.1987 - 08.1988
No Degree - Art Education
Mount Wachusett Community College
Tom Hale Excellence Award 2025
Awarded to the employee that had the most influential impact on the company. Worked to improve the company and move it forward. I was recognized for my leadership, improvement of processes, attendance and willing to help others.