Michael Gaines

Work History

Council Oak Steaks & Seafood

11.2020 - 05.2023

Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.

Centre Park Of West Chester Convention Center

06.2016 - 08.2019

2016-2019
Food and Beverage Director
Centre Park of West Chester Banquet and Event Center
*Design of all things Food and Beverage
*Purchasing and inventory of all F&B Equipment, Small-wares, Office Products and all things F&B
*Hire Banquet Staff including Banquet Manager and Key Banquet Staff Leaders
*Implement Banquet procedures
*Hiring of all Team Members of Johnny's Italian Steakhouse including GM and AGM
*Implement of Manuals including Training and Code Of Conduct
*Hiring of three full time sales Managers for bookings of convention center, Chapel, Garden, Hotel, and Johnny's Italian Steakhouse
*Full Control of Marketing, Strategy Concepts and Signage
*Work in concert with hotel GM of 130 hotel room to properly address F&B inventory and staffing solutions
*Over a dozen stints of television promos on all Local Television and Radio News Channels
*Budgeting and Sales projections
*Monthly meetings with corporate executive team
*Implement Employee engagement Program
*After first year elevate wine program with 1,000 bottle temperature controlled glass wine display and new wine preservation system
*Wine Sommelier

Final Cut Steakhouse -Penn Gaming

06.2009 - 09.2016

*Exceeded first years sales projected sales and budget by 1,200,000 dollars
*Exceeded second years sales projected sales and budget by 800,000 dollars
*Earned Certified Hiring Certificate from IvyTech University
*Wrote award winning wine list with over 42 glass pours and purchased s vintification system to insure freshness
*Numerous charity events representing Hollywood Casino and PENN National Gaming
*Opened up Final Cut Steakhouse from day one doing all hiring and all things opening soup to nuts
*Ran and organized Oscar Events (employee recognition awards banquet) with just over 100,000 thousand dollar budget
*Highest employee engagement scores in entire Lawrenceburg Hollywood and all of PENN National Gaming three years running
*Developed high end cocktail menus and bourbon drinks along with first rate bourbons and scotch menus
*Hired and trained two employees members of the year resulting in winning the Oscar and one employee going on to win service award of the year from the Governor of Indiana
*Wine, Cigar, and Bourbon dinners with flights and food pairings
*Helped in design and concept of 99 Hops House Sports Bar next to Final Cut
*Wine Director

Jeff Ruby's Steakhouse Louisville

03.2006 - 09.2009

2006-2009
Jeff Ruby's Louisville
General Manager
*Profit & Loss overviews with Significant cost and inventory reductions
*Redesign interior and exterior furnishings and appearance
*Implement new payroll system that is done in house by GM reducing payroll costs significantly
*Hiring and overseeing of five FOH Operations Managers and two Chefs
*Daily forecasting of sales to insure proper labor and staffing
*Created, worked and performed all marketing duties, including Radio, Print, and Television
*organizing executing and advertising all wine pairing dinners

Jeff Ruby's Tropicana

06.2003 - 08.2009

*YOUNGEST GENERAL MANAGER IN JEFF RUBY'S CULINARY ENTERTAINMENT HISTORY
*Opened and designed from start of construction
*daily meetings with construction crew to create accurate timeframe to be on schedule for Grand Opening
*Grew location to 4,000,000 dollars in sales ending projections by 700,000 dollars
*Developed Wine list which won Wine Spectator's Award of Excellence
*Developed Wine service education program for all of Jeff Ruby Culinary Entertainment Properties
*Hired and scouted and or auditioned all live musical acts, DJ's included
*Developed, Tweaked and improved all bar promotions such as Latin Night, Ladies Night 80's Themed, Evolution Saturdays, and Wine Down Thursdays
*Catered to a distinguished crowd of local and national celebrities and businessmen alike.
Additional Duties included daily restaurant and employee performance management for a fine dining establishment: Labor control and cost calculations to improve percentage of profit; supply cost calculation ;all aspects of hiring and dismissing staff; advertising budget and creativity; Maintaining excellence within all aspects of the restaurant to keep its impeccable reputation: Promotions including radio spots, print and private parties to develop the restaurants success; Marketing and sales, Wine, Cigar, and bourbon dinners

Carlo & Johnny Steakhouse

07.2001 - 04.2003

2001-2003
Carlo & Johnny
Assistant General Manager
*Daily supply and cost control including purchasing of all bar products
*Developing and maintaining innovative bar menus
*Developing wine program
*Winning Wine Spectators Award for Excellence
*Wine, Cigar, and bourbon dinners in concert with chef to provide impeccable food pairings
*On going server and staff service education
*Management and scheduling bar and service education
*Assist in GM duties whenever needed
Trained new employees on proper protocols and customer service standards
Assisted in recruiting, hiring and training of team members
Motivated, trained, and disciplined employees to maximize performance
Trained and guided team members to maintain high productivity and performance metrics
Mentored and motivated team members to achieve challenging business goals
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization