Michael galdeano
Miami,FL.
Summary
Highly accomplished and dynamic professional with a proven track record in management and leadership roles. Seeking a challenging management leadership position to utilize my strategic thinking, strong communication skills, and exceptional ability to motivate and inspire individuals towards achieving organizational goals. Dedicated to implementing effective strategies, optimizing processes, and cultivating a positive work environment that promotes collaboration, innovation, and continuous improvement and development. Committed towards exceeding goals, driving growth, and maximizing the potential of both the team and the organization.
Overview
9
9
years of professional experience
Work History
GP Market Sales Manager Medicare
UnitedHealth Group
04.2020 - 07.2023
- Built and maintained strong relationships with brokers, agencies, and healthcare providers to generate new business opportunities
- Developed and executed strategic sales plans to drive growth and expand market share in the Medicare segment
- Providing guidance, coaching, and opportunities to our agents and agencies through partnerships and collaborations
- Conducted market analysis and competitive research to identify opportunities, trends, and areas for business expansion
- Implemented effective sales strategies and tactics to meet or exceed sales goals, resulting in a 178% increase in goal within the Medicare market in our region
- Monitored and analyzed sales performance metrics, utilizing data to identify areas for improvement and implementing corrective measures as needed
- Created and provided comprehensive training presentations to healthcare professionals on Medicare products, regulations, and compliance standards in English and Spanish
- Stayed abreast of industry regulations and compliance requirements, ensuring adherence to guidelines in all sales activities.
Direct to Consumer Sales Sr. Bilingual Agent
UnitedHealth Group
05.2017 - 04.2020
- Conducted inbound and outbound calls to a diverse customer base, effectively communicating and explaining Medicare benefits, plans, and enrollment options in both English and Spanish
- Assessed customer needs and recommended suitable Medicare plans based on individual preferences, health requirements, and budget constraints
- Built rapport and established trust with prospective clients through active listening and empathy, ensuring a personalized and positive experience
- Participated in ongoing training and professional development programs to enhance product knowledge, sales skills, and language proficiency
- Collaborated with a diverse team of agents, sales managers, and enrollment specialists to streamline processes, address client concerns, and optimize sales strategies.
Sr. Recovery Analyst
Optum
02.2016 - 05.2017
- Communicated with healthcare providers, to obtain necessary documentation, resolve disputes, and negotiate settlement agreements for overpaid claims
- Prepared and submitted detailed reports on recovery efforts, financial outcomes, and process improvement recommendations to management
- Utilized specialized software and tools to track, monitor, and manage recovery cases and associated financial data
- Maintained confidentiality and adhered to HIPAA regulations while handling sensitive patient and financial information.
Provider Services Specialist
UnitedHealth Group
12.2014 - 02.2016
- Provide exceptional customer service, addressing provider’s inquiries and concerns with empathy and professionalism
- Resolved billing inquiries and insurance-related issues on behalf of the provider office, coordinating with billing department to ensure accurate processing
- Consistently met or exceeded performance targets, maintaining a high level of customer satisfaction through effective communication and problem-solving
- Conducted thorough research and investigation to resolve complex issues, escalating to appropriate departments when necessary.
Education
Healthcare License -
Kaplan University
Davenport, IA2016
Master of Science - Nursing
Miami Dade College
Miami, FL2011
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Market Analysis and Strategic Planning
- Strong Interpersonal and Communication Skills
- Time Management and Prioritization
- Sales Performance Management
- Bilingual – English and Spanish
- Strong Relationship Building with Agents and Agencies
- Medicare Sales Expertise
- Problem Solving and Decision Making
- Adaptability and Resilience
- Team Leadership and Personnel Development
- Proficient in SMRT, Power BI, Teams, SharePoint
Languages
English
Full Professional
Spanish
Native or Bilingual
Additional Information
I love spending time on vacations with my family. I also enjoy volunteering for company charity events. Fluent in English and Spanish. Looking forward to see my two young daughters grow and be the best version of themselves.
Timeline
GP Market Sales Manager Medicare
UnitedHealth Group
04.2020 - 07.2023
Direct to Consumer Sales Sr. Bilingual Agent
UnitedHealth Group
05.2017 - 04.2020
Sr. Recovery Analyst
Optum
02.2016 - 05.2017
Provider Services Specialist
UnitedHealth Group
12.2014 - 02.2016
Healthcare License -
Kaplan University
Master of Science - Nursing
Miami Dade College