Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Galeana Leos

Watsonville,CA

Summary

Experienced Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Operations Manager

CVS Pharmacy
04.2021 - Current
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.

Store Associate

CVS Pharmacy
11.2017 - 02.2019
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Increased store sales by providing exceptional customer service and product knowledge.
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Maintained a clean and organized store environment to enhance customer experience.
  • Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.

Line Worker

Fox Racing Shox
06.2015 - 06.2016
  • Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
  • Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.

Education

No Degree -

Cabrillo College
Aptos, CA

High School Diploma -

Watsonville High School
Watsonville, CA
06.2015

Skills

  • Workflow Optimization
  • Maintenance Planning
  • Customer Retention
  • Staff Management
  • Goal Setting
  • Schedule Management
  • Team Leadership
  • Team Development
  • Supply Ordering
  • Inventory Controls
  • Staff Training and Onboarding
  • Tech-Savvy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Manager

CVS Pharmacy
04.2021 - Current

Store Associate

CVS Pharmacy
11.2017 - 02.2019

Line Worker

Fox Racing Shox
06.2015 - 06.2016

No Degree -

Cabrillo College

High School Diploma -

Watsonville High School

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Michael Galeana Leos