Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gallagher

Perrysburg,OH

Summary

Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring two years of experience to a challenging new role.

Overview

8
8
years of professional experience

Work History

Operations Classroom Training Facilitator

Fedex Ground
02.2021 - 02.2023
  • Used Microsoft Excell to design training for new employees and help increase company retention and productivity rates
  • Improved employee retention rates through engaging and interactive training sessions.
  • Streamlined onboarding processes, resulting in reduced time spent on initial training.
  • Taught more than 100 classes per year.
  • Verified citizenship and Identity information through E-Hire
  • Made trackers through Microsoft Excell to track retention rates and training progress.
  • Assigned trainers to new employees and work areas

Package Handler Trainer

Fedex Ground
02.2018 - 02.2021
  • Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
  • Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
  • Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

Package Handler

Fedex Ground
08.2017 - 02.2018
  • Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Followed safety regulations to maintain safe work environment.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Dishwasher

Chilis's Bar And Grill
08.2016 - 02.2017
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Upheld high-quality customer service standards by maintaining awareness of diner allergies or dietary restrictions when handling specific dishware or utensils.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Service Champion

Taco Bell
07.2015 - 08.2016
  • Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
  • Contributed positively towards overall store goal attainment through consistent work ethic.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed tea and changed out drink station syrups.

Education

Bachelor of Science - Computer Science, Cyber Security

Colorado Technical University
Colorado Springs, CO
02.2028

High School Diploma -

Rossford High School
Rossford, OH
05.2015

Skills

  • Human Resources
  • Data Entry
  • Public Speaking
  • Orientation and Onboarding

Timeline

Operations Classroom Training Facilitator

Fedex Ground
02.2021 - 02.2023

Package Handler Trainer

Fedex Ground
02.2018 - 02.2021

Package Handler

Fedex Ground
08.2017 - 02.2018

Dishwasher

Chilis's Bar And Grill
08.2016 - 02.2017

Service Champion

Taco Bell
07.2015 - 08.2016

Bachelor of Science - Computer Science, Cyber Security

Colorado Technical University

High School Diploma -

Rossford High School

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Michael Gallagher