Michael Gallagher
Poughkeepsie,NY
Summary
Results-driven General Manager with expertise in operations management, team building, and customer relations. Proven track record in enhancing service quality and driving sales growth through effective training and strategic marketing initiatives.
Dynamic leader with extensive experience in managing daily operations and fostering positive work environments. Skilled in training staff, optimizing inventory management, and developing marketing strategies that enhance customer satisfaction and drive profitability.
Motivated professional known for strong leadership in operations and customer relations. Successfully implemented training programs and cost-saving measures, resulting in improved service quality and enhanced team performance.
Overview
31
31
years of professional experience
Work History
General Manager
Root 9 Dispensary
10.2024 - 11.2025
- Managed daily operations to ensure compliance with regulatory standards and enhance customer satisfaction.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Implemented staff training programs to improve service quality and operational efficiency.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Coordinated with suppliers to negotiate favorable terms and maintain strong relationships.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Ensured adherence to health and safety protocols throughout the dispensary operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Owner
AWOL SKATE SHOP
05.2019 - 01.2025
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed inventory levels, ensuring optimal stock availability and timely reordering of products.
- Trained and mentored staff on customer service excellence and product knowledge.
- Oversaw daily operations, maintaining high standards of store presentation and cleanliness.
- Implemented cost-saving measures, improving overall profitability without compromising service quality.
- Enhanced online presence through social media marketing, driving traffic to both physical store and e-commerce site.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Delivery Driver
Mark Adams Greenhouses
03.2016 - 02.2019
- Delivered plants and supplies efficiently to customers, ensuring timely service and satisfaction.
- Maintained accurate records of deliveries and inventory for effective logistics management.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Assisted in loading and unloading merchandise, optimizing space utilization in delivery vehicles.
- Communicated with customers regarding delivery schedules, enhancing client relationships and trust.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Audio Engineer/ Touring DJ
Many Different Record Labels and Promoters
06.1994 - 12.2018
- Operated and maintained recording equipment for studio sessions, ensuring optimal sound quality.
- Collaborated with artists and producers to achieve desired audio outcomes during recording sessions.
- Mixed and mastered audio tracks using industry-standard software, enhancing overall sound fidelity.
- Conducted regular equipment checks and repairs to minimize downtime during production.
- Developed and implemented efficient workflows for audio processing, improving project turnaround times.
- Trained junior engineers on sound engineering techniques and equipment usage for skill development.
- Led audio production projects from conception to completion, ensuring alignment with creative vision.
- Evaluated new audio technologies and tools to improve studio capabilities and outcomes.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Recorded speech and music in digital formats.
Cafe Manager / Dining Hall Manager
Omega Holistic Institute
03.2003 - 10.2006
- Oversaw daily cafe operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Developed and implemented new menu items based on seasonal ingredients and customer preferences.
- Managed inventory levels, reducing waste through effective ordering and supply chain coordination.
- Analyzed sales data to identify trends, adjusting operational strategies accordingly for improved performance.
- Fostered a positive work environment by promoting teamwork and professional development among staff members.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Assistant Audio Engineer
Rawkus Records
08.1999 - 09.2003
- Assisted in mixing and mastering audio tracks for various music projects.
- Collaborated with artists and producers to achieve desired sound quality.
- Operated and maintained recording equipment, ensuring optimal performance.
- Edited audio files using industry-standard software for clarity and precision.
- Supported live recording sessions, managing technical aspects and equipment setup.
- Led quality control efforts to ensure compliance with industry standards and client expectations.
Education
Bachelor of Arts - Recorded Music
New York University
New York (City), NY05-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Administrative skills
Timeline
General Manager
Root 9 Dispensary
10.2024 - 11.2025
Owner
AWOL SKATE SHOP
05.2019 - 01.2025
Delivery Driver
Mark Adams Greenhouses
03.2016 - 02.2019
Cafe Manager / Dining Hall Manager
Omega Holistic Institute
03.2003 - 10.2006
Assistant Audio Engineer
Rawkus Records
08.1999 - 09.2003
Audio Engineer/ Touring DJ
Many Different Record Labels and Promoters
06.1994 - 12.2018
Bachelor of Arts - Recorded Music
New York University