Michael Gallaher
Pueblo West,Colorado
Summary
Accomplished leader with a proven track record at Little Caesars, enhancing customer experience and fostering staff development. Expert in POS systems operations and adept at relationship building, I spearheaded initiatives that significantly increased sales and employee retention. Skilled in driving sales growth and managing high-performing teams, my approach has consistently resulted in improved operational efficiency and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Little Caesars
Pueblo West, CO
12.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Stocking Associate
Staples
Pueblo, CO
11.2017 - 12.2018
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
Technology Department Manager
Office Depot Inc
Pueblo, CO
04.2013 - 09.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Facilities Maintenance Assistant
Pueblo Bank & Trust
Pueblo, CO
04.2012 - 12.2013
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Demonstrated expertise in handling various tools and equipment required for facilities maintenance tasks efficiently.
- Conducted minor plumbing repairs like fixing leaks or unclogging drains reducing water wastage.
- Assisted in the planning and execution of facility upgrades, providing input on best practices for efficient space utilization.
- Improved facility efficiency by conducting regular preventive maintenance on equipment and systems.
- Streamlined work order processes, improving communication between departments for faster resolution times.
- Delivered exceptional service to building occupants by promptly addressing complaints and resolving issues related to facilities maintenance.
- Managed landscaping duties including lawn care, planting seasonal flowers, pruning trees and shrubs to maintain an attractive external appearance of the facility.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
Crew Member/Delivery Driver
Little Caesars
Pueblo Colorado
06.2003 - 02.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma - General Studies
Dolores Huerta Preparatory High School
Pueblo, CO05.2009
Skills
Sales growth
Staff Management
Sales expertise
Customer experience
Goals and performance
POS systems operations
Relationship building and management
Effective leader
Timeline
Assistant Store Manager
Little Caesars
12.2018 - Current
Stocking Associate
Staples
11.2017 - 12.2018
Technology Department Manager
Office Depot Inc
04.2013 - 09.2017
Facilities Maintenance Assistant
Pueblo Bank & Trust
04.2012 - 12.2013
Crew Member/Delivery Driver
Little Caesars
06.2003 - 02.2012
High School Diploma - General Studies
Dolores Huerta Preparatory High School