Michael Gallaher
Pueblo West,Colorado
Summary
Accomplished leader with a proven track record at Little Caesars, enhancing customer experience and fostering staff development. Expert in POS systems operations and adept at relationship building, I spearheaded initiatives that significantly increased sales and employee retention. Skilled in driving sales growth and managing high-performing teams, my approach has consistently resulted in improved operational efficiency and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Little Caesars
12.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Stocking Associate
Staples
11.2017 - 12.2018
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
Technology Department Manager
Office Depot Inc
04.2013 - 09.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Facilities Maintenance Assistant
Pueblo Bank & Trust
04.2012 - 12.2013
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Demonstrated expertise in handling various tools and equipment required for facilities maintenance tasks efficiently.
- Conducted minor plumbing repairs like fixing leaks or unclogging drains reducing water wastage.
- Assisted in the planning and execution of facility upgrades, providing input on best practices for efficient space utilization.
- Improved facility efficiency by conducting regular preventive maintenance on equipment and systems.
- Streamlined work order processes, improving communication between departments for faster resolution times.
- Delivered exceptional service to building occupants by promptly addressing complaints and resolving issues related to facilities maintenance.
- Managed landscaping duties including lawn care, planting seasonal flowers, pruning trees and shrubs to maintain an attractive external appearance of the facility.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
Crew Member/Delivery Driver
Little Caesars
06.2003 - 02.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma - General Studies
Dolores Huerta Preparatory High School
Pueblo, CO05.2009
Skills
Sales growth
Timeline
Assistant Store Manager
Little Caesars
12.2018 - Current
Stocking Associate
Staples
11.2017 - 12.2018
Technology Department Manager
Office Depot Inc
04.2013 - 09.2017
Facilities Maintenance Assistant
Pueblo Bank & Trust
04.2012 - 12.2013
Crew Member/Delivery Driver
Little Caesars
06.2003 - 02.2012
High School Diploma - General Studies
Dolores Huerta Preparatory High School
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