MICHAEL GALLEGOS
Albuquerque,NM
Summary
Reliable RCA offering proven success managing detailed routes and building rapport with postal customers. Sharply skilled handling delivery issues, record keeping and working rotating schedules. Superior track record of accurate and timely deliveries demonstrated through 2 years of industry performance.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Rual Carrier Assistant (RCA)
USPS
03.2022 - Current
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Explained mail regulations, policies or procedures to postal customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Planned and cased mail in sequence of delivery for designated route.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Distributed mail on foot to residences and businesses, delivering to approximately 10 customers per shift.
Executive Store Manager (ESM)
Walgreens
11.1999 - 06.2021
- Assisted with budget planning, tracking expenses, and managing financial reports to optimize fiscal responsibility within organization.
- Coordinated travel arrangements for store manager and visiting executives, ensuring seamless logistics and cost efficiency.
- Collaborated with cross-functional teams on projects related to improving customer experience or boosting sales performance in store.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Maintained a positive, professional demeanor under pressure, ensuring efficient task completion and excellent customer service.
- Assisted with hiring processes including reviewing resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Increased overall efficiency by providing training on new software tools and applications to other team members.
- Developed strong relationships with vendors by negotiating favorable contracts while maintaining professional rapport.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Answered high volume of phone calls and email inquiries.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05.1995
Skills
- Package handling
- Parcel delivery
- Vehicle loading
- Vehicle inspections
- Flexible and Adaptable
- Hiring and Training
- Staff Training
- Customer Service
- Schedule Management
- Shift Scheduling
- Marketing
- Time Management
- Calm Under Pressure
- Customer Relations
Timeline
Rual Carrier Assistant (RCA)
USPS
03.2022 - Current
Executive Store Manager (ESM)
Walgreens
11.1999 - 06.2021
High School Diploma -
Rio Grande High School