Michael Gallegos

This is a homelab I have been working on since late September, currently I have it running off of Linux and on a Tailscale VPN Network so I can access it anywhere, in order to study for the CCNA which I plan on taking over the course of spring break, I will be setting up a router, a switch, and then configuring a NAS to learn how to back up data securely! I will be routing OSPF, RIP, EIGRP, and then learning another protocol like BGP and messing around with it in a safe enviorment!

• Helped clean up the store, tended to customers needs.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided training and support to new associates to help provide high-quality customer service.

• Baked delicious goods, kept eye of stock, maintained a presentable sales floor
• Kept count of how much product we had left.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
• Increased overall efficiency of the bakery operation through meticulous attention to detail when measuring ingredients or performing other preparatory tasks.
• Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
• Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
• Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.

• Filled in for my manager while she was still on leave
• Ordered product that we needed
• Kept a good amount of stock so we did not run out
• Maintained good working relations with the entire staff team
• Resolved conflict the best I could
• Cooperated with other managers to produce sales
• Produced sales by putting out best selling products.