Michael Gallegos Jr.
Littleton,CO
Summary
Customer service management where my experience can be utilized to improve customer satisfaction. As well as management position where I can effectively utilize my expertise in project management, and staff recruitment and retention.
I am proficient in many computer programs and am very advanced in Microsoft Office programs such as Word, Excel, PowerPoint, etc. I am also familiar with Call Center Tracking Systems, Microsoft Access and AS400 type systems, Remedy Ticketing Systems, Fulfillment/Inventory Management Systems, etc. I have both MAC and PC abilities and my average typing speed is 75 w.p.m.
Overview
22
22
years of professional experience
Work History
Machine Operator
Terumo BCT
03.2024 - Current
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Quickly shut down equipment in emergency situations following protocols.
- Complied with company and OSHA safety rules and regulations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Manager
Envision Construction and Remodeling LLC
01.2016 - 12.2016
- Customer service, meeting with new potential clients to repair/replace residential roofs by working with Insurance adjusters, giving pricing bids, quotes and estimates.
Customer service representative
Maximus, Inc
01.2012 - 01.2015
- Company Overview: Maximus provides customer service requirements to many companies and government agencies
- I was hired to enroll Marylanders in health care as stipulated in the affordable care act
- I provided assistance to people that needed help in enrolling and other technical questions that we were able to provide as an incoming call center
- Maximus provides customer service requirements to many companies and government agencies
Special Projects 2
ADT Security Services
01.2011 - 01.2012
- This position required servicing customers in a prompt and professional manner, primarily assisting technicians in verifying that all data on the account has been updated sufficiently, as well as updating accounts via mail and incoming calls direct from customers
- I also initialized customer equipment by assisting with the download of equipment as well as other tasks
Technician
Bridgepoint Communications
01.2009 - 01.2010
- As an on site tech I performed different tasks according to the service requested i.e
- Installing cable, internet, phone lines, ETC
Account Management Specialist, & Help Desk Representative
Transfirst L.L.C.
01.2007 - 01.2009
- Company Overview: Transfirst is one of the top credit card processors in the industry
- My responsibilities include managing accounts for a broad clientele
- I would handle rate deductions, certain billing inquiries, as well as account closures
- I started in the Help Desk catering to customer service needs
- Transfirst is one of the top credit card processors in the industry
Floor Staff
Regal Entertainment Group
01.2006 - 01.2007
- My primary role was providing customer service to customer’s in the concession stand as well as the box office
Income Tax Clearing
The State of Colorado
01.2004
- My job for the State included reviewing tax forms that were sent in and verifying that they were filled out correctly and process the claim
Customer Service Representative
Alliance Data Systems
01.2003
- At Alliance Data, I answered incoming phone calls regarding charge accounts for select retail stores such as Eddie Bauer, Victoria Secret, Newport News, etc
- As a Customer Service Rep I assisted with updating addresses, billing inquiries, special promotions and things of that nature
Education
High School Diploma -
Thornton High School
01.2002
Skills
- Income Tax Preparation
- Federal and state tax returns
- Tax computing
- Deadline-oriented
Publications
Colours of the Heart, 2004, Nobel Hill Publishing, under the poem titled: 'The Anti-Poem'
Accomplishments
In 2012 I finalized the adoption of my sister's 3 children and became a father, I opted to be a homemaker and take care of the children full time, I did this until my employment at Terumo BCT.
Timeline
Machine Operator
Terumo BCT
03.2024 - Current
Manager
Envision Construction and Remodeling LLC
01.2016 - 12.2016
Customer service representative
Maximus, Inc
01.2012 - 01.2015
Special Projects 2
ADT Security Services
01.2011 - 01.2012
Technician
Bridgepoint Communications
01.2009 - 01.2010
Account Management Specialist, & Help Desk Representative
Transfirst L.L.C.
01.2007 - 01.2009
Floor Staff
Regal Entertainment Group
01.2006 - 01.2007
Income Tax Clearing
The State of Colorado
01.2004
Customer Service Representative
Alliance Data Systems
01.2003
High School Diploma -
Thornton High School
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