Michael Galliani
Evanston,IL
Summary
Talented former small business owner with excellent marketing, customer service and facility oversight skills and more than twenty five years of experience in managing up to thirty full time employees. Highly effective and comfortable working with people at all levels in organization.
Overview
34
34
years of professional experience
Work History
Owner
Floor Innovations
09.1997 - 11.2022
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Territory Business Manager
Milliken & Company
08.1988 - 09.1997
- Increased sales by developing and implementing strategic territory plans and effective marketing campaigns.
- Strengthened relationships with key clients through regular visits, providing product updates, and addressing concerns promptly.
- Improved team performance by conducting regular coaching sessions and sharing best practices among members.
- Expanded client base by identifying potential customers, conducting targeted outreach, and presenting tailored product solutions.
- Collaborated with cross-functional teams to develop innovative strategies for driving business growth within the assigned territory.
Cargo Handling Operations Officer
United States Navy Reserve
04.1992 - 04.1997
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Spearheaded workplace safety initiatives, resulting in a reduction of accidents and improved employee wellbeing.
Education
Bachelor of Science - Business
The Citadel
Charleston, SC05.1988
Skills
- Administrative Oversight
- KPI Management
- Business Management
- Labor Relations
- Bidding Processes
- Customer Relations
- Business Development
- Financial Planning
- Team Oversight
- Problem Solving
Affiliations
- International Facility Management Association
- Building Owner Management Association
- United States Green Building Council
Timeline
Owner
Floor Innovations
09.1997 - 11.2022
Cargo Handling Operations Officer
United States Navy Reserve
04.1992 - 04.1997
Territory Business Manager
Milliken & Company
08.1988 - 09.1997
Bachelor of Science - Business
The Citadel