Michael Galvan
Sunrise,Florida
Summary
Dynamic and results-oriented professional with extensive experience in contract administration and client service management at Envision Healthcare. Skilled in leveraging problem-solving abilities and adaptability to enhance operational efficiency and client satisfaction. Proven track record in management and proficient in Microsoft and Google systems, demonstrating a commitment to excellence and continuous learning.
Overview
14
14
years of professional experience
Work History
Contract Specialist
Envision Healthcare
10.2024 - Current
- Optimized contract terms and conditions to bolster profitability and reduce risk.
- Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
- Accelerated expansion projects by guiding contracts into place and assisting in managing timely initiation and execution of each.
- Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations.
- Collaborated with other departments, such as legal and finance, to resolve issues related to contract development or execution.
Client Service Specialist
Envision Healthcare
07.2022 - 10.2024
- Proven ability to build and maintain strong client relationships
- Experience in addressing client needs and ensuring satisfaction
- Track record of retaining and growing client accounts
- Proficient in using relevant software and tools for client management
- Familiarity with CRM systems and other technology platforms
- Ability to adapt to new technologies and stay updated on industry tools
Office Administrator
Services On Site
Fort Lauderdale, Florida
09.2021 - 01.2022
- Efficiently managed daily office operations to ensure smooth workflow
- Implemented streamlined processes to improve overall office efficiency
- Identified and resolved operational challenges to improve overall efficiency
- Implemented innovative solutions to address issues and streamline processes
- Proactively anticipated potential problems and implemented preventive measures
- Maintained accurate and up-to-date records and documentation
- Developed and maintained filing systems for easy retrieval of information
Assistant Bakery Manager
Publix Supermarkets
Fort Lauderdale, Florida
01.2018 - 09.2021
- Demonstrated ability to effectively manage bakery operations
- Proven experience in supervising and leading a team of bakery staff
- Implemented and enforced company policies and procedures
- Managed bakery inventory, including ordering supplies and maintaining optimal stock levels
- Implemented inventory control measures to minimize waste and maximize profitability
- Utilized point-of-sale systems to track sales and inventory data
- Trained bakery staff on proper baking techniques, safety protocols, and customer service
- Conducted performance evaluations and provided constructive feedback
- Developed training programs to enhance the skills and knowledge of the bakery team
- Communicated effectively with team members, management, and other departments
- Fostered a positive and collaborative work environment through clear communication
Baker
Publix Supermarkets
Fort Lauderdale, Florida
01.2017 - 01.2018
- Monitored and managed bakery inventory to ensure freshness and minimize waste
- Assisted in inventory control activities, including ordering supplies and tracking stock levels
- Collaborated with other bakery staff to achieve production goals and maintain a clean and organized work environment
- Communicated effectively with team members and managers to ensure smooth operations
- Managed time effectively to meet production schedules and deadlines
- Prioritized tasks to ensure efficient workflow and timely delivery of bakery products
Customer Service Staff
Publix Supermarkets
Fort Lauderdale, Florida
01.2011 - 01.2017
- Emphasize your strong communication skills and ability to assist customers with inquiries, product information, and issue resolution
- Highlight your friendly and approachable demeanor, showcasing your commitment to delivering exceptional customer experiences
- If applicable, mention your experience in handling cash transactions, operating POS (Point of Sale) systems, and maintaining accuracy in financial transactions
- Highlight your commitment to being reliable and punctual, emphasizing your understanding of the importance of consistent attendance in a customer service role
Education
High School Diploma -
Western High School
01-2015
Associates Degree -
Broward College
Skills
- Hardworking
- Easily adaptable
- Results-oriented
- Problem Solver
- Dependable
- Management Experience
- Willingness to take on extra work
- Works well in groups or individually
- Eager to learn
- Proficient in all Microsoft and Google systems
- Google Project Management
- Contract administration
Timeline
Contract Specialist
Envision Healthcare
10.2024 - Current
Client Service Specialist
Envision Healthcare
07.2022 - 10.2024
Office Administrator
Services On Site
09.2021 - 01.2022
Assistant Bakery Manager
Publix Supermarkets
01.2018 - 09.2021
Baker
Publix Supermarkets
01.2017 - 01.2018
Customer Service Staff
Publix Supermarkets
01.2011 - 01.2017
High School Diploma -
Western High School
Associates Degree -
Broward College
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