Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
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Michael Galvez

Newport News ,VA

Summary

Experienced retail professional with a proven track record of driving sales and exceeding targets. Skilled in team leadership, inventory management, and customer service. Seeking a challenging role in Retail Management to utilize strong communication and problem-solving abilities. Dedicated to delivering exceptional results and fostering a positive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Co Manager

Walmart
12.2022 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Addressed complex customer issues, ensuring business integrity.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Approved regular payroll submissions for employees.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Store Manager

Dollar Tree
05.2020 - 03.2022
  • Oversaw profitable retail store operations, focusing on recruitment, hiring, training, and development of store associates.
  • Performing all opening and closing procedures
  • Implementing all operational and merchandising direction that is communicated from the Store Support Center
  • Implemented effective store signage and display techniques to attract customers.
  • Assisting in the realization of your store's maximum profit contribution
  • Protecting all company assets
  • Maintaining a high level of good customer service
  • Creative problem solving in the areas of:
  • Associate Development
  • Maximizing Sales Potential
  • Controlling Expense and Shrink
  • Merchandise Display
  • Store Signage Placement

Support Manager

Walmart
04.2012 - 05.2020
  • Training associates, greeting customers and Ensuring customer have a pleasant shopping experience. Taken care of customer complaints.
  • Responsible for portion of sale floor such as Zoning and re-shop is complete and handling staffing issues
  • Swapping shifts request and call out coverage
  • Supervise on average to 25 to 50
  • Department Manager of Electronics - Supervise on average of 10 Associates, giving them task, evaluations, coaching, and group Meetings.
  • Work extensively with Loss prevention to control shrink the merchandise
  • Protection plan.
  • Teaching Associates great customer service and that every customer Leaves Satisfied.
  • Cross train associates in other areas
  • Managed media and gaming, Cameras, General Electronics And wireless. Do prices changes, set modular, change on hands
  • Work in backroom binning merchandise, plan and set features and work
  • Working reports such as out stock and non-basic
  • Department Manager of Fabric - Cut Fabric for customers, stock Merchandise, provide customer service made sure department was Clean and presentable. Do price changes, Set modular, change On hands, work in backroom binning merchandise, plan and set Features, working reports and supervising employees in area
  • Sales Associate - greeting customers, locating products, Price checking items, organizing store shelves and displays as well as Making paint and cutting keys and doing fishing license.

Store Manager

Eclectic Charm
09.2010 - 10.2011
  • Overall care of staff and their well being
  • Presentation of store and advertising displays
  • Recruiting, performance management, and workplace scheduling
  • Product management, including ordering, receiving, price changes, handling damaged products, and returns
  • Team Development, facilitating staff learning training, and development
  • Problem solving, handling unusual circumstances
  • To understand the customer service principles
  • To handle problems and questions to customer

Education

Diploma - undefined

Gloucester High School
Gloucester, VA
01.2011

Skills

  • Organizational Skills
  • Sales
  • Inventory
  • Cash Handling
  • Scheduling
  • Microsoft Excel
  • Microsoft Office
  • Marketing
  • Problem solving
  • Management
  • Schedule Management
  • Retail Management
  • Performance Management
  • Store Management Experience
  • Loss Prevention
  • Product Development
  • Merchandising
  • Product Management
  • Leadership
  • Conflict management
  • Employee evaluation
  • Sales management
  • Interviewing
  • Guest services
  • Recruiting
  • Strategic Planning
  • Budgeting
  • Car wash
  • Pricing
  • Operations Management
  • Branding
  • Payroll
  • Business Development
  • E-Commerce
  • Process improvement
  • Inventory control
  • Upselling
  • P&L Management
  • Retail sales
  • Teaching
  • Production planning
  • Employment & labor law
  • Product demos
  • Supervising experience
  • Human resources
  • Project management
  • Customer service
  • Manufacturing
  • Outside sales
  • Administrative experience
  • Logistics
  • Microsoft Powerpoint
  • Warehouse distribution
  • Account management
  • B2B sales

Certification

Food safety management certification

Assessments

  • Security Guard Skills — Proficient October 2019 Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
  • Customer Focus & Orientation — Highly Proficient July 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient
  • Sales Skills: Influence & Negotiation — Proficient July 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
  • Front Desk Agent (Hotel) — Familiar December 2019 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
  • General Management Skills — Familiar December 2019 Performing business math, reading and interpreting P&L statements, and solving group scheduling problems. Full results: Familiar
  • Verbal Communication — Familiar December 2019 Speaking clearly, correctly, and concisely Full results: Familiar
  • Visual Merchandising — Familiar December 2019 Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel. Full results: Familiar
  • Retail Customer Service — Familiar December 2019 Comprehending and responding to retail customer needs. Full results: Familiar
  • Supervisory Skills: Directing Others — Proficient December 2019 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
  • Sales: Influence & Negotiation — Familiar January 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Familiar
  • Work Style: Reliability — Proficient March 2020 Tendency to be dependable and come to work Full results: Proficient
  • Supervisory skills: Motivating & assessing employees — Familiar January 2021 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
  • Customer focus & orientation — Highly Proficient July 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient
  • Customer service fit — Proficient April 2020 Measures the traits that are important for high-quality customer service. Full results: Proficient
  • Sales skills — Familiar January 2021 Influencing and negotiating with customers Full results: Familiar
  • Work style: Reliability — Proficient March 2020 Tendency to be dependable and come to work Full results: Proficient
  • General manager (hospitality) — Familiar December 2019 Performing business math, reading and interpreting P&L statements, and solving group scheduling problems. Full results: Familiar
  • Customer focus & orientation — Familiar June 2021 Responding to customer situations with sensitivity Full results: Familiar
  • Verbal communication — Familiar September 2021 Speaking clearly, correctly, and concisely Full results: Familiar
  • Work style: Reliability — Proficient October 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Retail customer service — Familiar December 2019 Comprehending and responding to retail customer needs. Full results: Familiar
  • Work motivation — Highly Proficient June 2021 Level of motivation and discipline applied toward work Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • SKILLS:
  • Excellent Customer Service
  • Merchandising
  • Problem Solver
  • Learns Quickly
  • Self-Motivated

Timeline

Co Manager

Walmart
12.2022 - Current

Store Manager

Dollar Tree
05.2020 - 03.2022

Support Manager

Walmart
04.2012 - 05.2020

Store Manager

Eclectic Charm
09.2010 - 10.2011

Diploma - undefined

Gloucester High School

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