Michael Gambino
Los Angeles,CA
Summary
Versatile Director of Residential Services with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in substance use disorder and mental health clients in a detox and residential setting.
Overview
20
20
years of professional experience
Work History
Director of Residential Services
Treatment Center Management Corp.
10.2022 - Current
- Improved policies and procedures to maximize client safety.
- Collaborated with clinical, operational, medical and compliance team members to successfully pass multiple state and joint commission audits.
- Managed a team of 40+ residential advisors across 7 facilities with the capacity to house 42 clients.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
Mike Gambino Studio
Self-employed
04.2020 - 04.2023
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Created series of rough sketches for review, revision and approval.
- Managed inventory and maintained supply of equipment and materials.
- Interpreted drawings, sketches and work orders in preparation for artistic project inception.
- Utilized oil paints, acrylics and charcoal to design and fabricate custom pieces and create engaging and unique paintings, drawings and mixed media pieces.
Guest Service Representative
Morgan's Hotel Group
10.2004 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Educated guests regarding important property information and directions to different hotel areas.
Education
CADC II (Awaiting Test Date) - Drug And Alcohol Counselor
Los Angeles Training Institute
Palmdale, CA01-2024
Graphic Design
American Academy of Art
Chicago, IL02.1998
High School Diploma -
St. Benedict's High School
06.1996
Skills
- Training and mentoring
- Troubleshooting
- Supervision
- Reliable and trustworthy
- Regulatory compliance
- Facility management
- Multitasking
- Resident relations
- Admissions oversight
- Emergency preparedness
- Conflict resolution
- Program development
Accomplishments
- Created highly effective new SOP that significantly impacted efficiency and improved operations.
Timeline
Director of Residential Services
Treatment Center Management Corp.
10.2022 - Current
Mike Gambino Studio
Self-employed
04.2020 - 04.2023
Guest Service Representative
Morgan's Hotel Group
10.2004 - 03.2020
Graphic Design
American Academy of Art
CADC II (Awaiting Test Date) - Drug And Alcohol Counselor
Los Angeles Training Institute
High School Diploma -
St. Benedict's High School
Similar Profiles
Amber ShewbartAmber Shewbart
Front Desk Medical Receptionist at Midsouth Pain Management Treatment centerFront Desk Medical Receptionist at Midsouth Pain Management Treatment center
KAISER B. TOMASKAISER B. TOMAS
I.T. SERVICES OFFICER at SHOPPING CENTER MANAGEMENT CORP.I.T. SERVICES OFFICER at SHOPPING CENTER MANAGEMENT CORP.
DEBBIE CARILLE GUERRERODEBBIE CARILLE GUERRERO
DESIGN MANAGER at SHOPPING CENTER MANAGEMENT CORP-NORTH LUZON 1DESIGN MANAGER at SHOPPING CENTER MANAGEMENT CORP-NORTH LUZON 1