Michael Gank
Charlevoix,MI
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
911 Operations Manager
Antrim County Sheriffs Office
Bellaire, MI
06.2016 - Current
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Coordinated with local law enforcement agencies on procedures for responding to emergency situations.
- Analyzed data from previous incidents to identify areas for improvement within the department's operations.
- Created reports regarding staffing levels, equipment needs, dispatch times, and other relevant information concerning the 911 Communications Center.
- Collaborated with various departments throughout the organization to improve communication policies and procedures.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Trained new staff members on how to use computer systems used by the center.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Organized drills and exercises designed to test response times and accuracy of personnel working in the center.
- Provided technical support when necessary for software applications used at the center.
- Investigated unusual occurrences reported by call-takers or dispatchers while on duty.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Operated drones in accordance with FAA regulations and safety guidelines.
911 Communications Supervisor
Antrim County Sheriffs Office
Bellaire, MI
01.2015 - 06.2016
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Developed training plans for new employees in order to ensure they had a comprehensive understanding of their job duties.
- Collaborated with various departments throughout the organization to improve communication policies and procedures.
- Assisted with developing strategies for handling high-stress situations encountered by call-takers and dispatchers.
- Trained new staff members on how to use computer systems used by the center.
- Participated in community outreach events promoting public safety initiatives.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Organized drills and exercises designed to test response times and accuracy of personnel working in the center.
- Provided technical support when necessary for software applications used at the center.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Responded to emergency calls routed by automatic distribution system.
- Developed GIS databases and maintained existing data sets.
- Created digital maps using CAD, ArcGIS, and other cartographic software.
- Performed quality assurance reviews of GIS data inputs and outputs.
911 Emergency Dispatcher
Antrim County Sheriffs Office
Bellaire, MI
05.2000 - 01.2015
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Developed GIS databases and maintained existing data sets.
- Created digital maps using CAD, ArcGIS, and other cartographic software.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Implemented security measures to protect against unauthorized access or viruses.
Corrections Officer
Antrim County Sheriffs Office
Bellaire, MI
07.1998 - 01.2000
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Maintained records of inmate activities and progress towards rehabilitation goals.
- Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
Education
High School Diploma -
Grand Blanc High School
Grand Blanc, MI06-1990
Charles Stewart Mott Community College
Flint, MISkills
- Business administration
- Technology
- Incidents management
- Performance monitoring
- Health and safety compliance
- Resource coordination
- Logistics management
- Team leadership
- Project planning and development
- Solutions development
- Management
- Interpersonal communication
- Staff retention
- Systems implementation
- Planning and implementation
- Labor relations
- Risk management
- Logistics oversight
- Purchasing and procurement
- Project management
- Maintenance planning
- Operations monitoring
- Problem-solving
- Cost reduction and containment
- Troubleshooting and problem solving
- Schedule management
- Assignment delegation
- Client relationships
Certification
- Center Management Certification Program NENA
- FAA Part 107 Drone Pilot
- LEIN TAC/LASO
- Priority Dispatch EMD/EFD
Affiliations
- Exploring remote destinations with four wheels
- Metal fabrication welding and machine work
References
References available upon request.
Timeline
911 Operations Manager
Antrim County Sheriffs Office
06.2016 - Current
911 Communications Supervisor
Antrim County Sheriffs Office
01.2015 - 06.2016
911 Emergency Dispatcher
Antrim County Sheriffs Office
05.2000 - 01.2015
Corrections Officer
Antrim County Sheriffs Office
07.1998 - 01.2000
High School Diploma -
Grand Blanc High School
Charles Stewart Mott Community College
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