Michael Garbacz
Customer Service Representative
Phoenix,Arizona
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Driver
Uber Eats
04.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Federal Marketplace Tier 1 Customer Service Representative
Maximus
Phoenix, AZ
10.2022 - 03.2024
- 1 year 5 months customer service handling Marketplace and Medicare consumer accounts
- Achieved highest CSAT score in Phoenix for month of January 2023.
Delivery Driver
Postmates
04.2019 - 12.2022
- Pickup and deliver customer food and item orders.
Phone Representative
Iconic Results
01.2020 - 10.2022
- Assisted homeowners with potential savings through refinancing options.
Sales Representative
Specialty Graphics Inc.
10.2011 - 04.2019
- Made outbound calls to small businesses across the U.S
- For the purpose of selling promotional advertising materials
- Used customer service skills to build rapport with business owners who were repeat customers.
Sales Representative
Paradise Promotions
02.2010 - 10.2011
- Placed outbound calls to small businesses across the U.S
- For the purpose of selling promotional advertising materials
- Used customer service skills to build rapport with business owners who were repeat customers.
Customer Service Representative
Discover Financial Services
02.2007 - 02.2010
- Took inbound customer inquiries in regards to credit card accounts, resolved customer disputes, assist in customer retention and leveraged identity theft protection services (sales).
Telephone Survey Taker
Higginbotham & Associates
11.2006 - 02.2007
- Placed outbound calls to residences across the U.S
- To collect consumer survey information for commercial clientele.
Telephone Survey Taker
Research International/Kantar Operations
10.2005 - 11.2006
- Placed outbound calls to residences across the U.S
- To collect consumer survey information for commercial clientele.
Kitchen Worker
U-haul Corporate
01.2005 - 10.2005
- Dishwashing, cooking, cleaning, interacting with and serving office employees.
Store Courtesy Clerk
Fry's Food & Drug
11.2002 - 12.2004
- Bagged groceries, interacted with and assisted customers, stocked shelves with products.
Education
Attendee in Psychology 101 - undefined
Glendale Community College
Glendale, AZ 08.2005 - 05.2005
Highschool Diploma -
Apollo High School
Phoenix, AZ 08.2000 - 05.2004
Skills
10 years telephone customer service work
Adept knowledge of Windows operating system and programs
Quick learner
Teamwork and Collaboration
Positive Attitude
Time management skills
Timeline
Delivery Driver
Uber Eats
04.2024 - Current
Federal Marketplace Tier 1 Customer Service Representative
Maximus
10.2022 - 03.2024
Phone Representative
Iconic Results
01.2020 - 10.2022
Delivery Driver
Postmates
04.2019 - 12.2022
Sales Representative
Specialty Graphics Inc.
10.2011 - 04.2019
Sales Representative
Paradise Promotions
02.2010 - 10.2011
Customer Service Representative
Discover Financial Services
02.2007 - 02.2010
Telephone Survey Taker
Higginbotham & Associates
11.2006 - 02.2007
Telephone Survey Taker
Research International/Kantar Operations
10.2005 - 11.2006
Attendee in Psychology 101 - undefined
Glendale Community College
08.2005 - 05.2005
Kitchen Worker
U-haul Corporate
01.2005 - 10.2005
Store Courtesy Clerk
Fry's Food & Drug
11.2002 - 12.2004
Highschool Diploma -
Apollo High School
08.2000 - 05.2004