Michael Garbarino
Summary
Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues and clients in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
12
12
years of professional experience
Work History
HFC Designer II
Charter Communications, Spectrum
03.2023 - Current
- Streamline design processes, resulting in increased efficiency and faster project completion times.
- Mentor junior designers, fostering a collaborative and supportive team environment.
- Manage multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Collaborate with senior management to develop, review and finalize design concepts.
- Utilize various software programs, creating 3D models of design concepts.
Technical Quality Assurance
Time Warner/Spectrum
02.2016 - 03.2023
- During this time my job was to certify the work of my peers and ensure any and all customer issues were addressed
- I was able to achieve above average metrics through a hard work ethic and a determination to better myself every day
- I enjoyed the daily responsibilities that I have and enjoy learning more and helping my coworkers to better understand the job
- My daily responsibilities included anything from service calls and coaching to make sure technicians are adhering to company policies and standards
Technical Support Engineer
ShoreTel
11.2014 - 11.2015
- My role at ShoreTel was to assist clients in all aspects of their VoIP phone system
- I would support end users and IT contacts in troubleshooting or updating their system
- Every day I would deal with networks, networking equipment, hardware, software and severs
- I learned a great deal of knowledge here when it comes to troubleshooting and installing.
Home Sales Supervisor
Best Buy
01.2013 - 04.2014
- I decided to transfer supervisor roles to gain more coaching experience as well as further myself for the next up position
- In this role, I oversaw the training and development of employee's sales behaviors in half of the stores departments and also assisted with selling and installing new products
- I had planned on moving up within Best Buy to the next level of management until corporate had a major downsizing in April, which eliminated the title of Home Sales Supervisor.
Multi-Channel Supervisor
Best Buy
09.2012 - 01.2013
- My role here was to coach and develop cashiers, and customer service representatives
- I coached out over the phone sales behaviors made sure all in store pickups were flawless
- Aside from coaching in my department, I also helped coach throughout the entire store and helped customers daily.
Education
Business Administration -
Monroe Community College
01.2010
New York State Regents Diploma -
Aquinas Institute
01.2006
Skills
- Concept Development
- Design Research
- Project Management
- Customer Service
- Teamwork skills
- CAD Drafting
- Design implementation
Timeline
HFC Designer II
Charter Communications, Spectrum
03.2023 - Current
Technical Quality Assurance
Time Warner/Spectrum
02.2016 - 03.2023
Technical Support Engineer
ShoreTel
11.2014 - 11.2015
Home Sales Supervisor
Best Buy
01.2013 - 04.2014
Multi-Channel Supervisor
Best Buy
09.2012 - 01.2013
Business Administration -
Monroe Community College
New York State Regents Diploma -
Aquinas Institute