MICHAEL GARBO
Simi Valley,CA
Summary
Accomplished sales professional with extensive experience in sales management, district management, and sales training. Proven track record in recruitment and development, driving team performance and achieving sales targets. Highly motivated and dedicated to contributing to organizational success in management roles.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Branch Manager
Ferguson Enterprises
05.2018 - Current
- Directed team to implement strategies for delivering exceptional customer service."
- Achieved sales goals while improving customer satisfaction through focused initiatives.
- Directed team to implement strategies for delivering exceptional customer service.
- Developed associates through targeted training and mentorship programs.
- Cultivated positive culture fostering teamwork and collaboration among associates.
- Maintained a safe and efficient work environment to support operational success.
Metro Manager
Baker Distributing - Watsco, Inc.
Irwindale/Sun Valley
07.2016 - 05.2018
- Increased profitability of both locations through strategic P&L management.
- Managed sales and operations for two Watsco subsidiary locations, driving overall performance.
- Secured highest inventory evaluations among regional stores, reflecting optimal asset utilization.
- Maintained audit percentage of 95%, leading region in compliance.
Store Manager
Baker Distributing - Watsco, Inc.
Irwindale
01.2010 - 07.2016
- Consistently drove sales and profitability growth year over year.
- Transformed sales and operations for underperforming location, achieving notable turnaround.
- Maintained the highest audit scores over all stores in the region.
- Recognized by upper management for maintaining top-tier store presentation and fostering a knowledgeable, energetic team.
- Provided the best level of inventory evaluations within the region.
Territory Manager
Baker Distributing - Watsco, Inc.
Chatsworth
03.2007 - 01.2010
- Secured maximum market share and sales revenue through effective implementation of policies.
- Developed targeted market strategies to acquire new accounts and dealers.
- Maintained direct contact with assigned accounts, strengthening relationships with new clients.
- Adopted proactive approach to sales development and problem resolution.
- Resolved customer relations issues promptly to ensure client satisfaction.
District Manager
Beauty Systems Group/Innovations Companies
02.2004 - 03.2007
- Achieved regional lowest shrink rate among 65 stores through rigorous loss prevention measures.
- Secured lowest employment turnover rate in the region by enhancing staff retention strategies.
- Developed leadership practices among 12 store managers, fostering a cohesive management team.
- Oversaw operations across 12 stores, optimizing performance and service quality.
- Monitored adherence to company policies, achieving consistent alignment with district sales objectives.
- Managed controllable expenses, minimizing impact on store operations and improving overall efficiency.
Sales Manager
Beauty Systems Group/Innovations Companies
01.2002 - 02.2004
- Increased sales by 62% compared to previous year through effective team leadership.
- Managed team of 10 distributor sales consultants to drive sales performance.
- Tracked daily and monthly sales metrics to align team efforts with sales goals.
- Led monthly team meetings focused on boosting morale and discussing future promotions.
- Facilitated client communication to pinpoint improvement areas for distributors.
- Conducted regular meetings with vendors to explore buy-in opportunities and promotions.
- Provided organizational materials that enhanced efficiency among sales teams.
National Sales Manager
Beauty Systems Group/Innovations Companies
01.2000 - 01.2002
- Managed sales operations for over 120 representatives across six states: Nevada, Utah, Washington, Oregon, California, and Arizona.
- Transformed company brand, resulting in over a 75% increase in sales.
- Developed and implemented incentive programs that motivated team performance and drove sales results.
- Collaborated on marketing strategies and product development initiatives to align with sales objectives.
- Led monthly team meetings to boost morale and prepare for future promotions.
- Facilitated role-playing sessions to enhance district sales coordinator effectiveness in field operations.
Project Manager
Beauty Systems Group/Innovations Companies
03.1997 - 01.2000
- Managed implementation of barcode scanning system across all locations, enhancing inventory tracking.
- Developed incentives and promotions for slower moving products, leading to increased sales.
- Analyzed inventory, sales, product movement, and placement for over 80 locations.
- Presented graphs and illustrations to Corporate Officers to illustrate store sales performance and inventory turnover.
Sales Training/Marketing/Brand Manager
Beauty Systems Group/Innovations Companies
02.1995 - 03.1997
- Led sales team to exceed projected sales goals by over 65%.
- Developed incentive programs and promotions that resulted in increased product sales.
- Cultivated relationships between manufacturer and distributor, enhancing collaboration and support for sales initiatives.
- Created organizational materials that streamlined processes for sales teams, enhancing clarity and focus.
- Conducted in-salon seminars showcasing product features and benefits.
- Supervised and managed 15 distribution sales consultants for Graham Webb brand.
Distributor Sales Consultant
Artistic Salon ServicesBeauty Systems Group/Innova
05.1992 - 02.1995
- Increased territory sales by 33% through targeted strategies.
- Created targeted sales and marketing plans for specific accounts and products to drive engagement and increase sales.
- Supported salons in planning and executing strategies, monitoring progress, and analyzing key metrics for informed decision-making.
- Led service and sales development initiatives across regional salons to enhance overall performance.
Education
AS - Criminal Justice
Moorpark Junior College
Moorpark, CABA - Accountancy
Cal State University Northridge
Northridge, CASkills
- Sales operations
- P&L management
- Sales forecasting
- Process optimization
- Client relationship management
- Team leadership
- Collaboration and teamwork
- Effective communication
- Problem solving
- Organization and time management
- Conflict resolution
Certification
- Certified Forklift Safety Expert
- DOT certified 26ft trucks
- Strong 10-key skills
Timeline
Branch Manager
Ferguson Enterprises
05.2018 - Current
Metro Manager
Baker Distributing - Watsco, Inc.
07.2016 - 05.2018
Store Manager
Baker Distributing - Watsco, Inc.
01.2010 - 07.2016
Territory Manager
Baker Distributing - Watsco, Inc.
03.2007 - 01.2010
District Manager
Beauty Systems Group/Innovations Companies
02.2004 - 03.2007
Sales Manager
Beauty Systems Group/Innovations Companies
01.2002 - 02.2004
National Sales Manager
Beauty Systems Group/Innovations Companies
01.2000 - 01.2002
Project Manager
Beauty Systems Group/Innovations Companies
03.1997 - 01.2000
Sales Training/Marketing/Brand Manager
Beauty Systems Group/Innovations Companies
02.1995 - 03.1997
Distributor Sales Consultant
Artistic Salon ServicesBeauty Systems Group/Innova
05.1992 - 02.1995
AS - Criminal Justice
Moorpark Junior College
BA - Accountancy
Cal State University Northridge