Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Garcia

Miami,FL

Summary

Dependable professional with experience in dynamic, high-performance environments. Highly skilled in customer service, processing transactions, and handling cash, Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Currently seeking a full-time position where I can apply my knowledge and skills for continuous improvement and longtime employment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Personal Trainer

Amped Fitness
01.2023 - Current
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Educated clients on importance of proper nutrition to reach fitness objectives.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Sales Associate

AT&T
11.2021 - 01.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Front Desk Receptionist

Med Spa Miami
08.2021 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Sales Associate

Pandora Jewelry
10.2020 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Re-stocked and organized store merchandise displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Personal Trainer Certification -

National Academy of Sports Medicine (NASM)
Miami, FL
12.2022

Associate of Arts - Communications

Miami Dade College
Miami, FL
06.2022

High School Diploma -

Southwest Miami Senior High School
Miami, FL
06.2020

Skills

  • Customer Service
  • Problem- Solving
  • Independent Judgement
  • Dispute Mediation
  • Teamwork and Collaboration
  • Money Handling
  • Fluent in English and Spanish
  • Physical Conditioning

Certification

  • CPT - Certified Personal Trainer

Timeline

Personal Trainer

Amped Fitness
01.2023 - Current

Sales Associate

AT&T
11.2021 - 01.2023

Front Desk Receptionist

Med Spa Miami
08.2021 - 11.2021

Sales Associate

Pandora Jewelry
10.2020 - 08.2021

Personal Trainer Certification -

National Academy of Sports Medicine (NASM)

Associate of Arts - Communications

Miami Dade College

High School Diploma -

Southwest Miami Senior High School

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Michael Garcia