Michael Garcia
Miami,FL
Summary
Management Professional with 10+ years of experience. Adept at guiding teams through complex projects while fostering the talents of each employee. I've been recognized as driven, dedicated and a hardworking leader with history of streamlining operations and increasing results. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to a company's success. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Operations Manager
UPS
07.2017 - Current
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Assisted operations manager with planning of routine operations and special projects.
- Supervised logistics functions and operations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Verified package information to check for accuracy and completeness.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Retail Sales Manager
Kings Bay Athletics
09.2014 - 11.2017
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
Courier
A+ Mini Storage
06.2014 - 08.2014
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Monitored supplies of key inventory items.
- Promoted workplace safety by adhering to proper lifting techniques and equipment handling procedures.
- Maintained accurate records of completed tasks, ensuring transparency and accountability in daily operations.
Education
Visual & Performing Arts Magnet Program -
Robert Morgan High School
Miami, FLBachelor of Arts - Business Supervision & Management
Miami Dade College
Miami, FL12.2022
Associate of Science - Pre-Medical Technology
Miami – Dade College
Miami, FL12.2020
Skills
- Critical thinking
- Decision Making
- Self confidence
- Organization
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Safety oversight
- Employee Development
- Customer Relations
- Logistics Oversight
- Warehouse Operations
- Customer relationship development
- Inventory Coordination
- Production
- Project Planning
- Logistics expertise
- Team Leadership
- Decision-Making
- Data Entry
- Analytics
- Reporting analytics
Timeline
Operations Manager
UPS
07.2017 - Current
Retail Sales Manager
Kings Bay Athletics
09.2014 - 11.2017
Courier
A+ Mini Storage
06.2014 - 08.2014
Visual & Performing Arts Magnet Program -
Robert Morgan High School
Bachelor of Arts - Business Supervision & Management
Miami Dade College
Associate of Science - Pre-Medical Technology
Miami – Dade College