Michael Garcia
Miami
Summary
Management professional with 10+ years of experience. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing team in order to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
UPS
07.2017 - Current
- Motivated and trained over 50+ employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Assisted operations manager with planning of routine operations and special projects.
- Supervised logistics functions and operations.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Verified package information to check for accuracy and completeness.
- Accomplished multiple tasks within established time frames.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Retail Sales Manager
Kings Bay Athletics
09.2014 - 11.2017
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
Courier
A+ Mini Storage
06.2014 - 08.2014
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Monitored supplies of key inventory items.
- Promoted workplace safety by adhering to proper lifting techniques and equipment handling procedures.
- Maintained accurate records of completed tasks, ensuring transparency and accountability in daily operations.
Education
Associate of Science - Pre-Medical Technology
Miami – Dade College
12.2020
Visual & Performing Arts Magnet Program - Music
Robert Morgan High School
06.2015
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Time Management
- Production
- Logistics expertise
- Data Entry
- Analytics
Timeline
Operations Manager
UPS
07.2017 - Current
Retail Sales Manager
Kings Bay Athletics
09.2014 - 11.2017
Courier
A+ Mini Storage
06.2014 - 08.2014
Associate of Science - Pre-Medical Technology
Miami – Dade College
Visual & Performing Arts Magnet Program - Music
Robert Morgan High School