Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Garcia

CA - Modesto,USA

Summary

Dynamic Tasting Room Associate with a proven track record at Vino Noceto Winery, excelling in guest service and cash handling. Recognized for enhancing customer retention through effective communication and upselling techniques. Committed to maintaining cleanliness standards while fostering an inviting atmosphere, ensuring memorable experiences for all visitors.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Tasting Room Associate

Vino Noceto Winery
03.2024 - Current
  • Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained tasting room retail area and created merchandise displays.
  • Provided attentive service to guests by anticipating needs and promptly addressing requests or concerns.
  • Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Poured wines according to quality and service standards.

Tasting Room Associate

Deaver Vineyards
06.2023 - Current
  • Provided informed wine suggestions to tasting room guests.
  • Maintained tasting room retail area and created merchandise displays.
  • Provided attentive service to guests by anticipating needs and promptly addressing requests or concerns.
  • Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
  • Increased sales through upselling techniques and promoting wine club membership benefits to guests.
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Poured wines according to quality and service standards.
  • Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
  • Fostered lasting relationships with customers by maintaining excellent communication and follow-up skills.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Job is part time employment.

Head Operator

ExxonMobil Refinery
07.1984 - 08.2015
  • Managed daily operations, ensuring that deadlines were met consistently without compromising quality.
  • Reduced machine downtime through regular maintenance, effective troubleshooting, and prompt repairs.
  • Running High pressure and Low pressure boiler's.
  • Spearheaded efforts to update outdated equipment, resulting in increased output capacity and reduced maintenance requirements.
  • Championed continuous improvement initiatives, encouraging staff to identify areas for potential optimization and fostering a culture of innovation throughout the department.
  • Ensured compliance with industry regulations and company policies by staying informed on relevant updates and implementing necessary changes within the facility.
  • Enhanced team productivity by providing comprehensive training on equipment operation and safety procedures.
  • Regularly reviewed employee performance evaluations, providing constructive feedback to promote growth opportunities within the organization.
  • Maintained a safe work environment through rigorous adherence to safety protocols and proactive identification of potential hazards.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Provided on-the-job training to newly hired workers and team members.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Prepared reports and technical documentation of day-to-day production processes.

Education

Merced High School El Capitan
Merced, CA

Skills

  • Cleanliness standards
  • Guest service
  • Flexible scheduling
  • Cash handling expertise
  • Customer retention
  • Customer assistance
  • Honest and dependable
  • Stock replenishment
  • Store opening and closing
  • Safety and cleanliness standards
  • Flexible hours

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • Hospitality Certified
  • California Responsible Beverage Service Training
  • 3Years

Timeline

Tasting Room Associate

Vino Noceto Winery
03.2024 - Current

Tasting Room Associate

Deaver Vineyards
06.2023 - Current

Head Operator

ExxonMobil Refinery
07.1984 - 08.2015

Merced High School El Capitan

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