Michael Garcia
Visalia,CA
Summary
Dynamic professional with a proven track record at Guitar Center, leading a customer service team to enhance satisfaction and streamline processes. Skilled in client experience and digital proficiency, I excel in communication and problem-solving, driving initiatives that significantly improved service quality and response times.
Overview
14
14
years of professional experience
Work History
Legal Clerk
Law Office
06.2024 - Current
- Assisted in organizing legal documents and filings to ensure compliance with court procedures.
- Supported attorneys by conducting legal research and summarizing case law for review.
- Maintained accurate records of case activities and deadlines to facilitate timely responses.
- Collaborated with team members to streamline document preparation processes, enhancing efficiency.
Customer Service Expert
T-Mobile
01.2023 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and service protocols.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Customer Service Manager
Guitar Center
02.2012 - 01.2023
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Trained staff on product knowledge and effective sales techniques.
- Implemented new processes to improve response times and service quality.
- Collaborated with management to develop strategies for improving customer experience.
Education
Redwood Highschool
Visalia, CAAssociate of Science - Business Administration
College of The Sequoias
Visalia, CASkills
- Client experience
- Digital proficiency
- Strong communication skills
- Professional
Timeline
Legal Clerk
Law Office
06.2024 - Current
Customer Service Expert
T-Mobile
01.2023 - 06.2024
Customer Service Manager
Guitar Center
02.2012 - 01.2023
Redwood Highschool
Associate of Science - Business Administration
College of The Sequoias
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