Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Garcia

Lewisville

Summary


Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

32
32
years of professional experience

Work History

Maintenace Technician II

Amazon
06.2023 - 08.2025
  • Maintained advanced industrial T-shirt printers In a fast paced manufacturing facility.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Maintained meticulous records of maintenance activities, ensuring compliance with company standards.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained and mentored junior technicians on equipment maintenance and safety protocols.

Senior Field service engineerCustomer Engineer

ADP
04.2021 - 07.2023
  • Utilized my electrical, mechanical, and fabrication skills to help support a global semiconductor manufacturing equipment refurbishment company.
  • Evaluated project risks and developed mitigation strategies, ensuring compliance with industry standards and regulations.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
  • Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
  • Improved customer satisfaction with detailed progress reports and proactive communication during project execution phases.

Customer Engineer

Silvertip Consulting
11.2003 - 08.2018
  • Company Overview: A self-employed full-service provider in the Semiconductor manufacturing equipment industry.
  • Provided a full range of service to customers including emergency corrective maintenance, scheduled preventative/predictive maintenance and system installs and retrofits.
  • Provided on-site training to customers on equipment maintenance and robot calibrations.
  • Assisted in the planning and parts procurement of onsite system refurbish.

Lead Customer Engineer and System Specialist

Applied Materials
11.1993 - 11.2003
  • Company Overview: A fortune 500 company and Global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
  • Specialized in the repair, maintenance, installation and retrofit of PVD and TxZ systems.
  • Managed multiple projects which included high priority, critical time frame and first in fab start-ups and chamber conversions.
  • Conducted on-site training for the customer and other customer engineers.
  • Provided on-site and phone support on all major system failures, installs and retrofits.
  • Assisted process engineer with tier 2 and tier 3 process qualifications.

Lead Customer Engineer

02.1996 - 02.1998
  • Covered a full-service contract as well as managed a small group of engineers.
  • Team lead in the implementation of a customer satisfaction improvement program.

Customer Engineer II

11.1995 - 02.1996
  • Relocated to remote customer site and covered a multiple system full-service contract which included non-consumable parts.
  • Trained new employees and customers on equipment and robot calibrations.

Customer Engineer

11.1994 - 11.1995
  • Covered multiple systems on a full-service 12hr rotation shift contract.
  • Trained Associate Engineers on proper PM procedures and all known BKM’s.

Associate Engineer II

11.1993 - 11.1994
  • Assisted the customer engineers with all preventative and corrective maintenance.
  • Insured proper inventory levels for scheduled Preventative maintenance and predictive maintenance.

Education

BS - Electronics Engineering Technology

DeVry University
Irving, TX

Skills

  • Electronic test equipment
  • Troubleshooting
  • Attention to detail
  • Root cause analysis
  • Safety oriented
  • Problem-Solving
  • Preventive maintenance
  • Precision alignment
  • Team/people focus
  • Customer service
  • Power Tools and Equipment
  • Schematic reading

Timeline

Maintenace Technician II

Amazon
06.2023 - 08.2025

Senior Field service engineerCustomer Engineer

ADP
04.2021 - 07.2023

Customer Engineer

Silvertip Consulting
11.2003 - 08.2018

Lead Customer Engineer

02.1996 - 02.1998

Customer Engineer II

11.1995 - 02.1996

Customer Engineer

11.1994 - 11.1995

Lead Customer Engineer and System Specialist

Applied Materials
11.1993 - 11.2003

Associate Engineer II

11.1993 - 11.1994

BS - Electronics Engineering Technology

DeVry University

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