Michael Garcia
Fort Lauderdale
Summary
Results-driven professional with extensive experience in party rental operations and exceptional customer service. Known for effective training, problem resolution, and collaboration, consistently achieving operational efficiency and enhancing team performance.
Overview
6
6
years of professional experience
Work History
General Manager
Happy & Fun Party Rental
01.2023 - Current
- Oversaw daily operations, ensuring efficiency in party rental logistics and customer service.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Managed inventory systems, optimizing stock levels to meet demand while reducing costs.
- Trained and mentored staff on best practices for equipment handling and customer interaction.
- Established partnerships with local vendors to enhance service offerings and improve competitive positioning.
- Led team meetings to foster collaboration, address challenges, and align goals across departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bartender
Buffalo Wild Wings
02.2023 - 09.2024
- Provided exceptional customer service by efficiently managing drink orders and ensuring timely delivery.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
Manager
Pet Supermarket Inc.
06.2022 - 02.2023
- Oversaw daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff to enhance team performance and product knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving order accuracy.
- Implemented promotional strategies to boost sales of featured products and services.
- Managed scheduling and staffing to optimize labor resources during peak periods.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Coordinated with suppliers to maintain optimal stock levels and address supply chain challenges.
Front Desk Security Officer
Wiser Security
10.2019 - 12.2022
- Monitored entrance and exit points to ensure safety of premises.
- Assisted in managing visitor access and maintaining security protocols.
- Conducted regular patrols to identify and address potential security issues.
- Collaborated with team members during emergency response drills.
- Utilized surveillance equipment to monitor activities on-site.
- Provided exceptional customer service while addressing visitor inquiries.
- Maintained knowledge of emergency procedures and safety regulations.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL06-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Bartender
Buffalo Wild Wings
02.2023 - 09.2024
General Manager
Happy & Fun Party Rental
01.2023 - Current
Manager
Pet Supermarket Inc.
06.2022 - 02.2023
Front Desk Security Officer
Wiser Security
10.2019 - 12.2022
High School Diploma -
Mcarthur High School