Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Garcia

Fort Lauderdale

Summary

Results-driven professional with extensive experience in party rental operations and exceptional customer service. Known for effective training, problem resolution, and collaboration, consistently achieving operational efficiency and enhancing team performance.

Overview

6
6
years of professional experience

Work History

General Manager

Happy & Fun Party Rental
01.2023 - Current
  • Oversaw daily operations, ensuring efficiency in party rental logistics and customer service.
  • Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
  • Managed inventory systems, optimizing stock levels to meet demand while reducing costs.
  • Trained and mentored staff on best practices for equipment handling and customer interaction.
  • Established partnerships with local vendors to enhance service offerings and improve competitive positioning.
  • Led team meetings to foster collaboration, address challenges, and align goals across departments.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Bartender

Buffalo Wild Wings
02.2023 - 09.2024
  • Provided exceptional customer service by efficiently managing drink orders and ensuring timely delivery.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
  • Trained new bartenders on drink preparation techniques and customer interaction protocols.

Manager

Pet Supermarket Inc.
06.2022 - 02.2023
  • Oversaw daily operations to ensure compliance with company standards and policies.
  • Trained and mentored staff to enhance team performance and product knowledge.
  • Streamlined inventory management processes, reducing discrepancies and improving order accuracy.
  • Implemented promotional strategies to boost sales of featured products and services.
  • Managed scheduling and staffing to optimize labor resources during peak periods.
  • Analyzed customer feedback to identify areas for service improvement and operational efficiency.
  • Coordinated with suppliers to maintain optimal stock levels and address supply chain challenges.

Front Desk Security Officer

Wiser Security
10.2019 - 12.2022
  • Monitored entrance and exit points to ensure safety of premises.
  • Assisted in managing visitor access and maintaining security protocols.
  • Conducted regular patrols to identify and address potential security issues.
  • Collaborated with team members during emergency response drills.
  • Utilized surveillance equipment to monitor activities on-site.
  • Provided exceptional customer service while addressing visitor inquiries.
  • Maintained knowledge of emergency procedures and safety regulations.

Education

High School Diploma -

Mcarthur High School
Hollywood, FL
06-2015

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Bartender

Buffalo Wild Wings
02.2023 - 09.2024

General Manager

Happy & Fun Party Rental
01.2023 - Current

Manager

Pet Supermarket Inc.
06.2022 - 02.2023

Front Desk Security Officer

Wiser Security
10.2019 - 12.2022

High School Diploma -

Mcarthur High School