Summary

Overview

Work History

Education

Skills

Certification

Timeline

Michael Garcin

Chicago,IL

Summary

Dynamic hospitality professional with extensive experience at House of Blues, excelling in efficient multitasking and customer service. Proven track record in enhancing guest satisfaction through effective teamwork and proactive problem-solving. Skilled in bar organization and supply replenishment, contributing to streamlined operations and memorable dining experiences.

Overview

years of professional experience

Certification

Work History

Bar Back

House of Blues

11.2024 - 04.2025

Assisted bartenders in preparing drinks and maintaining cleanliness of workstations.
Stocked bar supplies and ensured inventory levels met operational needs.
Supported beverage service during high-volume events, enhancing guest experience.
Monitored product quality and freshness, removing expired items promptly.
Collaborated with team members to maintain efficient workflow during peak hours.
Maintained organized storage areas for easy access to supplies and equipment.
Implemented safety protocols to ensure compliance with health regulations.
Trained new staff on bar procedures and best practices for service efficiency.
Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Restocked ice, condiments, and snacks.
Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Replaced empty kegs and soda syrups.
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Assisted in setting up and breaking down bar area for special events.
Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
Learned how to make wide variety of mixed drinks.
Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
Greeted customers and provided friendly, knowledgeable service.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Checked ID cards and verified bar guests were of legal age.
Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
Contributed to increased sales by effectively upselling menu items when appropriate.
Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools.
Enhanced team efficiency, coordinated with bartenders to anticipate needs and prepare for upcoming events.
Reduced service times, efficiently managed dishwasher during high-volume periods.
Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.
Increased customer satisfaction by quickly clearing tables and ensuring welcoming atmosphere.
Improved team morale, trained new barbacks on proper techniques and bar procedures.
Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
Reduced waste, monitored and recorded spoilage of perishables, ensuring efficient use of resources.
Enhanced beverage service, assisted in developing streamlined system for tracking and replacing kegs.
Improved drink preparation times, pre-mixed popular cocktail bases before peak hours.
Supported inventory management, monitored stock levels, and alerted management to low supplies, preventing stockouts.
Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
Ensured optimal cleanliness, sanitized bar surfaces, and washed glassware to maintain hygienic environment.
Streamlined communication, acted as liaison between bar and kitchen staff to ensure timely order fulfillment.
Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
Optimized storage solutions, rearranged liquor shelves for better space utilization.
Maintained strict adherence to legal and safety regulations, ensuring safe drinking environment.
Assisted with bussing tables and cleaning up spills.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Assisted wait staff with timely food delivery and guest requests.
Answered customer questions about food and beverage items and assisted with menu selections.
Monitored food and beverage supplies, assisting with restocking when needed.
Provided attentive service and proactively assessed guest needs.
Addressed customer complaints and inquiries to verify satisfaction.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Assisted customers with carry-out service.
Collaborated with other dining room and bar staff to facilitate efficient service.
Arranged tables and chairs for special occasions and events.
Established rapport with customers by providing friendly and attentive service.
Monitored dining room inventory and replenished as necessary.
Monitored dining room and bar areas for signs of overcrowding.
Greeted customers and provided menus upon arrival to dining room.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Set up advertising signs and displays on shelves, counters and tables.
Engaged in suggestive selling and other sales techniques.

Host

House of Blues

11.2024 - 04.2025

Greeted and welcomed guests, ensuring a positive first impression.
Managed reservations and seating arrangements to optimize guest flow.
Collaborated with kitchen and waitstaff to enhance dining experience.
Addressed guest inquiries and concerns promptly, ensuring satisfaction.
Maintained cleanliness and organization of host station and waiting area.
Assisted in training new hosts on operational procedures and customer service standards.
Adapted quickly to changing situations during peak service hours.
Monitored guest wait times, communicating effectively to minimize delays.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Developed rapport with regular patrons to foster sense of community within establishment.
Streamlined check-in processes, reducing wait times for guests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Backed up servers by checking on tables and retrieving items for guests.
Opened and closed seating sections according to volume of guests.
Seated patrons based on guest preferences and seating availability.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Provided patrons with estimated waiting times during peak service hours.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Promoted business loyalty by fostering positive customer relationships.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Food Runner

House of Blues

11.2024 - 04.2025

Delivered food and beverages promptly to tables, ensuring guest satisfaction and timely service.
Collaborated with kitchen staff to streamline order delivery process, enhancing efficiency during peak hours.
Maintained cleanliness of dining area and service stations, adhering to health and safety standards.
Assisted servers by communicating special requests and dietary restrictions to the kitchen team effectively.
Monitored guest needs throughout dining experience, providing attentive service and addressing concerns proactively.
Utilized POS system for efficient order tracking and communication with kitchen staff, reducing wait times.
Participated in pre-shift meetings to discuss menu specials, enhancing knowledge of offerings for improved guest engagement.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Greeted customers and provided outstanding customer service.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Adapted to various dining settings and themes, providing versatile service to customers.
Ensured accurate order delivery to customers, fostering positive dining atmosphere.
Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
Monitored dining area to anticipate customer needs, enhancing overall dining experience.
Maintained cleanliness and organization in dining area, contributing to inviting environment.
Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
Increased customer satisfaction with quick and courteous food delivery.
Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
Ensured compliance with health and safety regulations during food handling and delivery.
Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
Assisted with bussing tables and cleaning up spills.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Assisted wait staff with timely food delivery and guest requests.
Answered customer questions about food and beverage items and assisted with menu selections.
Monitored food and beverage supplies, assisting with restocking when needed.
Provided attentive service and proactively assessed guest needs.
Addressed customer complaints and inquiries to verify satisfaction.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Assisted customers with carry-out service.
Collaborated with other dining room and bar staff to facilitate efficient service.
Arranged tables and chairs for special occasions and events.
Established rapport with customers by providing friendly and attentive service.
Monitored dining room inventory and replenished as necessary.
Monitored dining room and bar areas for signs of overcrowding.
Greeted customers and provided menus upon arrival to dining room.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Set up advertising signs and displays on shelves, counters and tables.
Engaged in suggestive selling and other sales techniques.

Security Officer

House of Blues

11.2024 - 04.2025

Monitored venue for safety and security compliance during events.
Conducted routine inspections of facilities to identify potential hazards.
Responded promptly to incidents, ensuring patron safety and de-escalating conflicts.
Collaborated with staff to implement emergency response protocols effectively.
Assisted in training new security personnel on procedures and best practices.
Maintained detailed incident reports for management review and future reference.
Enforced venue policies to maintain a secure and enjoyable environment for patrons.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Examined doors, windows and gates to verify security.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Investigated suspicious activities and persons to maintain security of premises.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Shift Leader

Good To Go Fuel Rewards

08.2020 - 03.2021

Supervised daily operations, ensuring adherence to quality and safety standards
Trained and mentored team members, enhancing productivity and skill development
Implemented process improvements, reducing operational bottlenecks and increasing efficiency
Coordinated shift schedules, optimizing workforce allocation to meet demand fluctuations
Resolved customer issues promptly, maintaining high satisfaction levels
Conducted inventory management, ensuring accurate stock levels and timely replenishment
Monitored performance metrics, identifying areas for continuous improvement
Collaborated with management on strategic initiatives to enhance overall store performance
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Developed training program for new employees, speeding up their integration into team.
Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Implemented system for tracking employee performance, identifying areas for improvement.
Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Engaged with customers on social media to promote offers and events, increasing online presence.
Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
Increased sales with introduction of promotional strategies that attracted more customers.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Facilitated team building activities, strengthening cohesion and productivity of team.
Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Streamlined communication between team members, which helped in resolving issues more quickly.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Fostered positive work environment, leading to higher employee morale and reduced turnover.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Enhanced customer experience with introduction of feedback system to gather insights.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Evaluated staff performance and provided coaching to address inefficiencies.
Collected, arranged, and input information into database system.
Educated staff on organizational mission and goals to help employees achieve success.
Frequently inspected production area to verify proper equipment operation.
Gathered, organized and input information into digital database.
Helped meet changing demands by recommending improvements to business systems or procedures.
Maintained database systems to track and analyze operational data.
Conducted regular reviews of operations and identified areas for improvement.
Developed effective improvement plans in alignment with goals and specifications.
Generated reports detailing findings and recommendations.
Devised and implemented processes and procedures to streamline operations.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Observed packing operations to verify conformance to specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Created and managed project plans, timelines and budgets.

Cashier

Thortons

03.2019 - 08.2020

Processed customer transactions accurately and efficiently using POS systems.
Maintained knowledge of products and promotions to enhance customer experience.
Assisted in training new cashiers on operational procedures and customer service standards.
Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
Implemented best practices for cash handling, reducing discrepancies and errors.
Collaborated with team members to streamline checkout processes during peak hours.
Monitored stock levels at registers, facilitating timely restocking of merchandise.
Contributed to a positive store environment through effective communication and teamwork.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Enhanced customer loyalty by participating in rewards program enrollment.
Enhanced customer service experience by efficiently processing purchases and returns.
Facilitated smoother checkout process, trained new employees on POS systems.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Enhanced shopping experience, provided product information and location assistance.
Improved efficiency, organized checkout area for optimal workflow.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Supported marketing initiatives by setting up and maintaining promotional displays.
Contributed to significant decrease in queue times by streamlining checkout process.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Reduced processing errors by meticulously following transaction procedures.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Increased sales of promotional items by informing customers about current offers.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Assisted in inventory management, contributing to reduction in stock discrepancies.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Worked with floor team and managers to meet wide range of customer needs.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Handled cash with high accuracy and took care to check bills for fraud.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cook

Vince's Pizza & Restaurant

07.2017 - 03.2018

Prepared diverse dishes following standardized recipes to ensure quality and consistency.
Managed kitchen operations, optimizing workflow for efficiency and timely service.
Trained and mentored junior cooks in food preparation techniques and safety standards.
Collaborated with front-of-house staff to enhance customer dining experiences through effective communication.
Implemented inventory management practices, reducing waste and ensuring ingredient availability.
Monitored food safety protocols, maintaining compliance with health regulations and quality standards.
Conducted regular kitchen inspections to uphold cleanliness and organization standards throughout the workspace.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Mentored junior cooks in refining culinary skills through hands-on guidance.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Collaborated with management team to develop new menu items.
Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Developed and maintained clean and organized kitchen workspace, setting standard for team.
Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Streamlined food preparation process, increasing kitchen productivity.
Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Managed time effectively to ensure timely meal preparation, even during peak hours.
Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Introduced waste reduction program, contributing to environmental sustainability efforts.
Enhanced kitchen efficiency by streamlining prep work processes.
Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
Developed system for inventory management, reducing waste and cutting costs.
Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.

Produce Clerk

Jewels Osco

02.2013 - 09.2014

Assisted customers with product selection and inquiries, enhancing shopping experience.
Maintained inventory accuracy through regular stock checks and organization of products.
Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
Collaborated with team members to ensure timely restocking of shelves and displays.
Monitored product freshness and quality, removing expired items promptly.
Supported promotional activities by setting up displays according to company guidelines.
Provided training to new staff on store procedures and customer service standards.
Implemented best practices for cleanliness and safety in produce department environment.
Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
Checked for outdated and overripe grocery items and removed from inventory.
Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Trained new employees to provide knowledge of proper produce handling and rotation procedures.
Kept tidy and organized area to comply with cleanliness standards.
Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
Inspected produce to update and adjust pricing information.
Pleasantly greeted customers and provided prompt and courteous service.
Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
Sorted and packaged produce items to prepare for shipments.
Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
Assisted in development of promotional materials for in-season produce to drive awareness and sales.
Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
Ensured compliance with health and safety regulations by properly handling and storing produce.
Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
Educated new staff on proper handling and presentation techniques for various types of produce.
Streamlined process of receiving deliveries to ensure prompt and accurate stocking of produce.
Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
Maintained cleanliness of produce area, ensuring welcoming environment for customers.
Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Wrapped, boxed and weighed bakery department products.
Managed efficient cash register operations.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Grocery Clerk

Jewels Osco

02.2013 - 09.2014

Managed inventory levels to ensure product availability and minimize stockouts.
Assisted customers with inquiries, providing exceptional service and product recommendations.
Operated cash registers accurately, processing transactions efficiently and maintaining cash drawer integrity.
Restocked shelves promptly, ensuring displays remained organized and visually appealing.
Collaborated with team members to implement efficient stocking processes, enhancing workflow effectiveness.
Conducted regular quality checks on perishable items, ensuring freshness and compliance with safety standards.
Trained new staff on store policies and procedures, fostering a knowledgeable work environment.
Identified opportunities for process improvements, contributing to enhanced operational efficiency in the store.
Stocked shelves and organized merchandise displays for easy retrieval.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Assisted customers by finding items quickly to boost store satisfaction rates.
Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Communicated with customers and staff politely and professionally to uphold store standards.
Addressed customer complaints and concerns, providing mutually beneficial solutions.
Collected shopping carts from parking lot and returned to stand to keep lot organized.
Collaborated with team members to meet daily objectives and maintain smooth store operations.
Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
Removed trash, swept, and mopped floors for professional appearance.
Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Retrieved items for customers and verified prices.
Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
Operated cash register to accurately process and record customer payments.
Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
Improved customer satisfaction with prompt and accurate checkout service.
Provided product recommendations and advice, increasing sales of promoted items.
Implemented energy-saving measures in store, reducing operational costs.
Conducted daily cleaning tasks to maintain hygienic shopping environment.
Enhanced store security by monitoring for shoplifting and implementing preventative measures.
Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
Handled customer complaints with empathy and efficiency, restoring customer confidence.
Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
Trained new employees in store procedures and customer service standards, maintaining high service levels.
Maintained clean and inviting store environment, contributing to enhanced customer experience.
Assisted customers in locating products, enhancing shopping experience.
Conducted inventory checks to prevent stock shortages, ensuring product availability.
Assisted in setting up displays for seasonal promotions, attracting customer interest.
Increased efficiency in stock management by organizing products according to popularity and seasonality.
Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
Promoted weekly specials to customers, boosting sales of targeted products.
Streamlined checkout process, reducing wait times and improving customer feedback.
Worked with floor team and managers to meet wide range of customer needs.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Handled cash with high accuracy and took care to check bills for fraud.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Pleasantly greeted customers and provided prompt and courteous service.

Education

N/A -

John F. Kennedy High School

Chicago, IL

Skills

Efficient multitasking
Cleaning and sanitation
Cleanliness maintenance
Flexible schedule
Stock rotation
Cleaning proficiency
Facility cleaning
Glassware organization
Waste reduction
Glass collection
Supply replenishment
Basic mixology
Bussing tables
Fast-paced environment
Bar organization
Garnish preparation
Spirits restocking
Product delivery management
Bartender backup
Ice and keg replenishment
Glass washing
Bartender support
Bar supply replenishment
Clearing tables
Equipment handling
Ice restocking
Dishwashing and sanitization
Attention to detail
Time management
Teamwork and collaboration

Customer service
Problem-solving
Safe food handling
Team leadership
Clear communication
Guest service
Decision-making
Quality assurance
Safety awareness
Conflict resolution
Relationship building
Beverage preparation
Table setup
Food running
Supply restocking
Task prioritization
Customer relations
Kitchen communication
Complaint handling
Employee training
Timely food delivery
Cash register operation
Quality control
Wait staff support
Menu memorization
Menu recommendations
Dining room organization
Cross-selling and upselling
Team building
Catering experience

Certification

TIPS traing
Food and alcohol awareness training
Customer service training
Preventative situation and security training
Hospitality training

Michael Garcin

Summary

Overview

Work History

Bar Back

Host

Food Runner

Security Officer

Shift Leader

Cashier

Cook

Produce Clerk

Grocery Clerk

Education

N/A -

Skills

Certification

Timeline

Bar Back

Host

Food Runner

Security Officer

Shift Leader

Cashier

Cook

Produce Clerk

Grocery Clerk

N/A -

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