Michael Gardenhire
Palm Springs,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams Realty
07.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- (Buyers Agent and Listing Agent Specialist) consistently marketing and farming for new business daily.
- Cold calls, mailers, social media, referral network and CRM systems.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Professional communication as well as negotiating skills.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Reviewed market research data and changed sales plans accordingly.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Sales Consultant
Palm Springs Motors
02.2018 - 07.2019
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Provide detailed description of the many different vehicles.
- Fill out applications daily and take appointments over the phone.
- Customer follow up to ensure high level of service for perfect reviews.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
Honda
09.2016 - 02.2018
- Cold calls, CRM database, walk ins, scheduling appointments.
- Product knowledge and constant client follow up.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Personal Banker
Wells Fargo Bank
03.2013 - 02.2016
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Open customer deposit accounts credit cards, loans & lines of credit, Multiple insurances as well as maintain customer relations.
- Coach other team members around customer service and product knowledge to help increase sells activity.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Approve teller transactions above their limits, make sure they balance cash drawer end of work day
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Expanded client base by promoting new financial products.
- Processed deposits, withdrawals and ACH transfers accurately.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
- Reconciled customer accounts and balanced daily transactions.
Teller
Wells Fargo Bank
04.2012 - 03.2013
- Extraordinary customer service, product knowledge.
- Handle cash drawer up to 30,000 teller transactions up to 200k responsible with maintaining balance while interacting with customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Cross-sold credit cards, loans and other bank products.
Education
All Certificates required for State Exam -
Desert Cities Real Estate School
Palm Desert, CA12.2016
Certificate in Accounting Program - undefined
Milan Institute
Indio, CA06.2012
Business Management - undefined
Imperial High School
Imperial, CA06.2007
Skills
- Office Administration
- Sales
- Cold calling
- CRM software
- Banking
- Marketing
- Negotiation
- Cash handling
- Typing
- Presenting
- Property sales
- Real estate development
Certification
Real Estate License, Current
Awards
- Top salesman in units, Honda, 2017
- Top Performing Banker Inland Empire, 02/01/15
- Highest Sells Volume in Loans and Proxy Factor, 01/01/14
- One of the top performing Bankers Coachella valley, 01/01/14
Timeline
Real Estate Agent
Keller Williams Realty
07.2019 - Current
Sales Consultant
Palm Springs Motors
02.2018 - 07.2019
Sales Consultant
Honda
09.2016 - 02.2018
Personal Banker
Wells Fargo Bank
03.2013 - 02.2016
Teller
Wells Fargo Bank
04.2012 - 03.2013
Certificate in Accounting Program - undefined
Milan Institute
Business Management - undefined
Imperial High School
Real Estate License, Current
All Certificates required for State Exam -
Desert Cities Real Estate School
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