Michael Garrow
Winder,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Account Manager
Brightview Landscaping
03.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Irrigation Technician
Gibson Landscape
01.2015 - 03.2018
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
Irrigation Technician
BrightView Landscape
03.2013 - 01.2015
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
Irrigation Technician
SKB Landscaping
02.2011 - 01.2013
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
Education
High School Diploma -
West Hall High School
06.2010
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Customer Satisfaction
Timeline
Account Manager
Brightview Landscaping
03.2018 - Current
Irrigation Technician
Gibson Landscape
01.2015 - 03.2018
Irrigation Technician
BrightView Landscape
03.2013 - 01.2015
Irrigation Technician
SKB Landscaping
02.2011 - 01.2013
High School Diploma -
West Hall High School