Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Garza

Lakewood,CO

Summary

Reliable and hardworking Bartender familiar with working alone or with a team to serve more than 300 customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments. Well-rounded Bartender with wide-range history in the service industry with a background spanning all aspects of the service industry, including but not limited to waiting tables, kitchen prep, and serving drinks. Maintain a smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. Experienced in monitoring guests for signs of extreme intoxication. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Diligent about restocking supplies and keeping customer areas clean. Strong team leader and trainer of bar staff. Bartender with over 10 years high-volume restaurant experience. Great at working with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes. Friendly, open and committed to building customer base by providing positive service experience.

Overview

5
5
years of professional experience

Work History

Grocery Manager

King Soopers
Highlands Ranch, CO
10.2018 - Current
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Assistant General Manager/Bartender

Brothers Bar & Grill
Denver, CO
06.2018 - 09.2020
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed up to 300 customers per shift while simultaneously assisting 4-6 servers.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.


Education

Bachelor of Business -

Texas A&M University
College Station, TX
06.2015

Skills

  • Bartending proficiency
  • Managerial experience
  • Fast Learner
  • Manager coaching and training
  • Effective Retail Sales Manager
  • Bartending knowledge
  • Bi-Lingual
  • Bartending expertise
  • Suggestive Selling
  • Alcohol Ordering
  • Safe Serving Knowledge
  • Familiar with most POS systems

Accomplishments

  • Recognized for outstanding customer service.
  • Fast track with company promotions.
  • Handling stressful situations very well.
  • Increased team productivity with morale-boosting.
  • Boosting sales with minimal shrink.

Timeline

Grocery Manager

King Soopers
10.2018 - Current

Assistant General Manager/Bartender

Brothers Bar & Grill
06.2018 - 09.2020

Bachelor of Business -

Texas A&M University
Michael Garza