Michael Garza
Sheridan,WY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
YMCA (Young Men’s Christian Association)
Sheridan, WY
01.2017 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Master of Traditional Chinese Medicine - TCM And Acupuncture
Five Branches University: Graduate School of Traditional Chinese Medicine - San Jose, CA
San Jose, CA05-2011
Skills
- Team Development
- Tactful and Diplomatic
- Courteous Demeanor
- Critical Thinking
- Prioritization
Languages
English
Full Professional
Websites
Timeline
Customer Service Representative
YMCA (Young Men’s Christian Association)
01.2017 - Current
Master of Traditional Chinese Medicine - TCM And Acupuncture
Five Branches University: Graduate School of Traditional Chinese Medicine - San Jose, CA
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