Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Garza

Medical Lake,WA

Summary

Proven expertise in housekeeping and customer service, demonstrated during my tenure at Aerotek. Skilled in maintaining cleanliness and organization, I also excel in training and mentoring staff, enhancing team performance by 30%. My dedication to excellence and ability to swiftly resolve customer issues highlight my strong problem-solving and interpersonal skills.

Overview

32
32
years of professional experience

Work History

Housekeeping

Aerotek
08.2024 - Current
  • Supported housekeeping duties throughout facility by cleaning fixtures, removing trash from sales floor and cleans up product spills.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
  • Resolved complaints regarding housekeeping and room service.
  • Conducted general housekeeping functions such as removing spills and organizing supplies.

Cashier Team Lead

Cashier
05.2017 - 04.2018
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Cleaning mopping taking out garbage.

Cashier

Nom Nom
07.2015 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Cleaning, sweeping, garbage, picking up garbage outside

Detailer

DAA
06.1995 - 03.2001
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Cleaning up shop sweeping taking out garbage at end of day.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Washed cars and trucks daily for auto dealership.

Atedent Consler

Lakeland Village
06.1999 - 06.2000

Taking care of clients

Cleaning up after them

Cleaning up bodley wast, blood

In Store Support

Sears
07.1998 - 03.1999

Cleaning and putting up displays

Cook

Longhorn BBQ/ Burgerstop
01.1993 - 04.1995
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Sweeping ,mopping ,garbage, picking up garbage outside

Education

AA - Criminal Justice

ITT Technical Institute
Spokane, WA
06.2010

Skills

  • Departmental housekeeping
  • Housekeeping services
  • Housekeeping abilities
  • Pharmacy housekeeping
  • Housekeeping understanding
  • Store housekeeping
  • General housekeeping abilities

Timeline

Housekeeping

Aerotek
08.2024 - Current

Cashier Team Lead

Cashier
05.2017 - 04.2018

Cashier

Nom Nom
07.2015 - 05.2016

Atedent Consler

Lakeland Village
06.1999 - 06.2000

In Store Support

Sears
07.1998 - 03.1999

Detailer

DAA
06.1995 - 03.2001

Cook

Longhorn BBQ/ Burgerstop
01.1993 - 04.1995

AA - Criminal Justice

ITT Technical Institute
Michael Garza