Michael Gasca
Villa Park,IL
Summary
Organized Crew Trainer with 2 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Chic-Fil-A
Lombard, Illinois
06.2023 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Created detailed reports on employee performance metrics for senior management review.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Provided constructive feedback and one-on-one coaching to employees.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- noted attributes hard working, detail oriented, takes initiative.
- Helped guests working the app when they had trouble with the app.
Team Member
Chic-Fil-A
Lombard, Illinois
12.2022 - Current
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
Shift Leader
Jersey Mike's Subs
Oakbrook Terrace, IL
08.2021 - 11.2022
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- noted attributes excellent interpersonal skills, hardworking
Crew Member
Jersey Mike's Subs
Oakbrook Terrace, IL
10.2020 - 03.2021
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items. Also provided customers with information when it came to our food preparation and allergens for them to be cautious of.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Wiped down tables and equipment, swept and refilled stock.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Crew Member
Which wich (Osmaan Raja)
Oakbrook Terrace, IL
10.2018 - 11.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
Education
Willowbrook High School
Villa Park, IL05-2019
Skills
- Equipment Set Up
- Task Delegation
- Training and Coaching
- Issue Troubleshooting
- Opening Procedures
- Food Assembly
- Active Listening
Languages
English
Native/ Bilingual
spa
Professional
Timeline
Crew Trainer
Chic-Fil-A
06.2023 - Current
Team Member
Chic-Fil-A
12.2022 - Current
Shift Leader
Jersey Mike's Subs
08.2021 - 11.2022
Crew Member
Jersey Mike's Subs
10.2020 - 03.2021
Crew Member
Which wich (Osmaan Raja)
10.2018 - 11.2019
Willowbrook High School