Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Gascoigne

Anthony,FL

Summary

Dynamic Retail Sales Manager with a proven track record at U Dump Trailers LLC, excelling in team building and sales forecasting. Enhanced customer satisfaction through tailored recommendations and effective training programs, driving significant increases in foot traffic and conversion rates. Skilled in management and decision-making, fostering a culture of excellence and collaboration.

Safety professional with strong background in regulatory compliance, risk assessment, and incident investigation. Known for fostering team collaboration and adapting to changing needs, ensuring workplace safety and operational efficiency. Highly skilled in developing safety protocols, conducting training programs, and implementing corrective actions. Dependable and results-driven, consistently enhancing safety standards and reducing hazards.

Seasoned Safety professional versed in creating and promoting company cultures focused on safety. Develops and implements action plans, monitors OSHA compliance and optimizes programs to simplify processes, improve oversight and minimize incidents.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

U Dump Trailers LLC
03.2020 - Current
  • Assisted in daily store operations, ensuring optimal customer service and support.
  • Learned inventory management systems to maintain stock levels and product availability.
  • Supported team members in merchandising strategies to enhance product visibility.
  • Engaged with customers to understand their needs and provide tailored recommendations.
  • Participated in training programs to develop sales techniques and operational knowledge.
  • Adapted quickly to changes in merchandise promotions and seasonal displays.
  • Helped resolve customer inquiries, fostering a welcoming environment for all shoppers.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.

Human Resouces Manager/Safety Officer

Nicopure Labs
01.2017 - 05.2019
  • Led cross-functional teams to streamline operations and enhance productivity.
  • Developed and implemented strategic initiatives to improve service delivery efficiency.
  • Mentored staff, fostering professional growth and enhancing team performance.
  • Analyzed workflow processes, identifying areas for improvement and implementing solutions.
  • Established best practices for operational excellence, resulting in improved service outcomes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development

Human Resource Manager Industrial Safety Director

MFM Industries, Inc
02.1989 - 01.2016
  • Led resource allocation strategies to optimize project delivery and operational efficiency.
  • Developed training programs to enhance team performance and skill sets across departments.
  • Streamlined resource management processes, improving project turnaround times and reducing waste.
  • Coordinated cross-functional teams to ensure alignment on project objectives and deliverables.
  • Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
  • Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
  • Improved project delivery times with strategic resource scheduling and allocation.
  • Enhanced team productivity by streamlining resource allocation processes.
  • Led incident investigations, analyzing root causes, and implemented corrective actions to prevent recurrence.
  • Mentored safety staff, fostering a culture of accountability and commitment to workplace safety standards.
  • Designed emergency response plans, ensuring effective communication and preparedness among employees during crises.
  • Engaged stakeholders in safety initiatives, promoting awareness and participation across all organizational levels.
  • Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
  • Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
  • Provided guidance to department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
  • Spearheaded incident prevention initiatives by proactively addressing identified areas of concern within the workplace environment.
  • Collaborated with cross-functional teams to establish safety training protocols and ensure regulatory adherence.
  • Enhanced employee awareness on safety practices through regular workshops, presentations, and demonstrations.
  • Managed emergency response teams during crisis situations, ensuring timely and efficient resolutions with minimal disruption to operations.
  • Helped to build culture of safety focused on reducing incidents and eliminating hazards.

Education

Associate of Science - Management

CFCC
Ocala, FL
04-1989

Skills

  • CRP/First Aid instructor for 20 year along with certified MSHA Instructor
  • Management
  • Decision-making
  • Training and mentoring
  • Sales forecasting
  • Brand awareness
  • Employee performance management
  • Team building
  • Sales tracking

Accomplishments

  • Collaborated with team of 200 in the development of Safety Committee
  • Supervised team of 250 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

SHRUM, CFCC - 2017

  • MSHA/OSHA License - 2010
  • CPR/First Aid Training - 1998-2014

Timeline

Retail Sales Manager

U Dump Trailers LLC
03.2020 - Current

Human Resouces Manager/Safety Officer

Nicopure Labs
01.2017 - 05.2019

Human Resource Manager Industrial Safety Director

MFM Industries, Inc
02.1989 - 01.2016

Associate of Science - Management

CFCC

Similar Profiles

CREATE PROFILE