Michael Gaspard
Orlando
Summary
Proactive security professional skilled in customer service and conflict management. Experience in access control and safety compliance, contributing to improved incident response strategies through effective team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Westgate Vacation Villas Resort & Spa
Kissimmee
12.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Collaborated with team members to improve safety measures and incident response strategies.
- Assisted in training new staff on security protocols and emergency procedures.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Security Officer
Allied Universal Security Services
Orlando
12.2021 - 10.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Managed access control by verifying visitor credentials and monitoring entry points.
- Prepared detailed reports on incidents, observations, and daily activities for management review.
- Collaborated with team members to improve safety measures and incident response strategies.
Universal Associate
Food and Beverage Careers
Orlando
10.2021 - 01.2023
- Assisted customers in selecting food and beverage items.
- Maintained cleanliness and organization of the service area.
- Prepared and served beverages according to established standards.
- Operated point-of-sale systems for customer transactions.
- Collaborated with team members to ensure smooth service flow.
- Handled inventory management and restocked supplies as needed.
- Provided excellent customer service by addressing inquiries promptly.
- Followed safety and sanitation guidelines during food preparation processes.
- Answered phone calls to help customers.
- Trained new employees on company policies and procedures.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2025
Skills
- Emergency response
- Customer service
- Team collaboration
- Conflict management
- Safety protocols
- Access control
- Effective communication
- Safety compliance
- Report writing
- Call center experience
Certification
cpr/aed
Timeline
Security Officer
Westgate Vacation Villas Resort & Spa
12.2024 - Current
Security Officer
Allied Universal Security Services
12.2021 - 10.2024
Universal Associate
Food and Beverage Careers
10.2021 - 01.2023
Associate of Arts - General Studies
Valencia College