Michael Gelfand
Forest Hills,NY
Summary
Seasoned and adaptable account manager with over 12 years of customer-facing experience spanning diverse market sectors. Skilled in fostering client relationships, devising strategies, and delivering exceptional service to drive business growth and ensure seamless customer integration.
Overview
12
12
years of professional experience
Work History
Regional Account Manager
Bodycote
Roselle, NJ
12.2023 - Current
- Effectively navigated diverse accounts; successfully negotiating contract renewals, streamlining pricing strategies, and orchestrating service launches to bolster customer success.
- Proactively addressed customer KPIs, leading to a 20% increase in customer satisfaction scores in Q1 2024.
- Compiled monthly reports analyzing customer trends and budgets, utilizing data from CRM software to present findings to management.
- Collaborated cross-functionally with other departments to streamline processes and elevate the customer experience across all touchpoints.
Customer Relationship Manager
Empire Fasteners LLC
Woodside, NY
08.2023 - 12.2023
- Identified upsell and cross-sell opportunities, driving a 32% increase in sales revenue and expanded program participation during Q4 2023.
- Conducted regular check-ins and performance reviews, driving continuous improvement initiatives.
- Executed tailored customer success strategies, resulting in heightened satisfaction and increased referrals.
- Engaged with C-suite stakeholders, fostering collaboration and alignment in strategic initiatives.
Account Manager
Diamond Fasteners Inc
Hauppauge, NY
08.2021 - 07.2023
- Invited back by the company based on past performance and valued contributions, with customers expressing appreciation upon my return.
- Managed a portfolio of 70+ accounts across various industries, consistently meeting and exceeding customer KPIs.
- Formed strategic alliances with external colleagues to fortify market presence, resulting in a $480,000 surge in new revenue from Q1 2022 to Q1 2023.
- Quantified daily activities and customer interactions by regularly updating CRM software.
Sales Representative
Richard Manno Company
West Babylon, NY
01.2018 - 08.2021
- Boosted customer closing rates by 32% by addressing pain points and offering customized solutions.
- Provided data-driven insights through quarterly summaries, informing strategic decision-making and fostering
customer loyalty. - Crafted quotations with customer-specific data and pricing insights to communicate the benefits of our offerings.
- Enhanced brand visibility through active participation in trade shows and networking events.
Sales Assistant
Diamond Fasteners Inc
Hauppauge, NY
03.2012 - 01.2018
- Ensured exceptional service delivery, resulting in a high rate of repeat business and positive feedback.
- Supported sales team in lead generation, sales material preparation, and client meeting coordination.
- Maintained accurate records of customer interactions, sales activities, and inventory levels for efficient program
management.
Education
Negotiation Mastery Certification
Harvard Business School
Cambridge, MA01.2021
Sales Mastery Certification
Sandler Training
Hauppauge, NY05.2017
Skills
- B2B Sales
- Account Management
- Customer Retention
- Stakeholder Engagement
- Relationship Building
- Cross-Functional Collaboration
- Familiarity with SaaS Platforms
- CRM Proficiency
- Microsoft Office Suite
- Customer Success
- Data Analysis
- Patience and Empathy
Timeline
Regional Account Manager
Bodycote
12.2023 - Current
Customer Relationship Manager
Empire Fasteners LLC
08.2023 - 12.2023
Account Manager
Diamond Fasteners Inc
08.2021 - 07.2023
Sales Representative
Richard Manno Company
01.2018 - 08.2021
Sales Assistant
Diamond Fasteners Inc
03.2012 - 01.2018
Negotiation Mastery Certification
Harvard Business School
Sales Mastery Certification
Sandler Training